bharris01

I think this would be much better

Thanks for the response.

This would be a very convenient feature and help managers quickly see problem issues.

I feel that by having to click save at the note entry screen, it forces a deliberate acknowledgement that the note is ready to be published, as well as helping to prevent the premature and inadvertent transmission of the note. I have found myself trying to click "Save and Email" and being forced back to the "Save" button…

This really needs to happen...please............

Bar code scanning capability is a huge cycle time reduction tool which is extremely effective in almost any process. This would enable our customers, many of which are large schools, to significantly reduce their process time checking clients/students in and out..

Actually we need it to be unlimited however, the way I currently will have to do it is to make multiple check list and attach each one of them them to the Request Type of choice. This is not a terrible inconvenience but if you are going to extend the list then make it 100. Thanks, Barry

I believe that trying to identify and create a faster way to audit assets be it this way or another, would be very helpful

Maybe only on custom fields or limit the size regardless of the content. Just thinking out loud.

Thanks for the help on this. I appreciate it for sure, :-) Barry

I have looked and looked in the Customer Portal and can't find the hotfixes. Could I bother you to send me a link if you know where it is? And thanks for the info, I appreciate it.

As it stands now, a hardware ticket can be created without requiring the client to enter specific hardware information if the hardware in question is not assigned specifically to them. Sometime hardware is only assigned to the department level or room level and used by multiple clients.

Is there a hotfix 3? And do we have a window as to when we think 12.2 might be released maybe? I don't know how to say it better as not to nail anyone down to anything even close to a specific date. hehehe Thanks.

I think that the idea was when someone walks in that they can scan the barcode on their badge and it would bring up that persons assigned assets.Something like that.

Hi peter, I have been told that the iPhone app is to support the Tech and not the Client. Also, that the WHD application itself has had mobile and standard view support integrated into it and that (clients) should navigate to their normal WHD application using whichever supported device and browser they are using and…

Thanks Peter, Barry

Thank you, I was wondering if that person left and the task needed to be deleted, how would that be accomplished?

To duplicate tickets I would try the Quick Ticket feature and see if that answers the mail. Just a thought. It will not exactly duplicate a ticket but might get you close to being able to quickly generate many of the most common repeating tickets. Barry

Thank you also :-)

Great answer Kellytice!! :-). I never thought of taking that approach. Thanks, Barry

https://help.mq.edu.au/cgi-bin/WebObjects/OneHelp.woa/wa/TicketActions/new?rt=926,

Peter, are anonymous survey responses from clients still not posible in 12.3.0 ? Thanks, Barry

Thanks Peter

Thank you much appreciated. Barry

Thanks, I couldn't remember for the life of me.

Thank you very much Barry

I will give that a shot. and we are using straight 12.5 Thanks Barry

Thank you, Barry

Just a heads up, Loop1 Systems Inc. has been partnered with SolarWinds and offering Web Help Desk as a SaaS very successfully for years.

For SolarWinds: This issue is occurring across all browsers and all WHD versions up to 12.5.2 (not sure about later versions) and has been going on for years. Although the workaround is to simply refresh manually, it really needs to be resolved as it is something WHD users notice all the time. Either fix it or remove it,…