Comments
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We've had the same reaction on our deployment. :/
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I did find a workaround for this. If you use the custom message widget, you can use your own icons but layout is a bit tricky. I had to use a table so that everything aligned correctly, then you can associate a link with the icon image. You can hide the table borders and the results are pretty decent.
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Even just a larger array of icons to choose from would be welcome!
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Even if there was just a larger pool of icons to choose from, this would be acceptable.
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Right, I got that. We have verified DNS settings, but the TXT records failed for the @ host and dmarc host. The dmarc value, "v=DMARC1; p=none;" is much less secure than our own. Does it have to be wide open?
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Our problem was not exactly the same. We had created canned responses, then updated to 12.8.3 and then the canned responses would not show up in the drop-down above the notes. It took a little bit of time, but we figured out we had to create new responses under the updated version, then remove the old one before they would…
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I'm not sure if you're still having this issue or not, but we also experienced this after updating to 12.8.3 + HF2. We have a ticket in with Solarwinds, so I'm hoping to get resolution very soon!
