bemery

I personally implemented something like this so my techs would be 100% consistent performing installs and other tasks by adding custom fields to specific request types. We now have checklists for maintenance tasks, new PC tasks, on-boarding, off-boarding and so much more.

in Checklist within ticket Comment by bemery March 2015

Which part? Brian Emery Help Desk Coordinator • 847.375.3682 • bemery@connect2amc.com<mailto:bemery@connect2amc.com>

in WHAT COOL THINGS HAVE YOU DONE TO YOUR WHD? Comment by bemery March 2015

And for that matter it would be nice if we could pull in some more LDAP attributes. For instance we have a department called Account Staff that is broken up in teams to serve different combinations of our 30 or so client associations. We designate which teams a user is tasked to in the Description field (ABC/GHI/XYZ) and…

in WHAT COOL THINGS HAVE YOU DONE TO YOUR WHD? Comment by bemery March 2015

Are there "inactive" accounts for the clients? Switching to a new AD/LDAP connection could bring in additional conflicting records and cause one or more to go inactive. I have to dust off my SQL queries more often than I'd like

in "We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted." Comment by bemery September 2014

Have you explored the merging tickets option?

in Linking similar tickets Comment by bemery February 2014

Request Type vs. Location default priority conflict?

in WHD - Default Priority Comment by bemery September 2014

Oh I was reading the email updates so I didn't see the image. Cool! Did you just replace the PNG files in the directory on the server?

in WHAT COOL THINGS HAVE YOU DONE TO YOUR WHD? Comment by bemery March 2015

bemery

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