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And by the way, these directors serve different units. If what i am thinking is not possible then i guess i have to do a dependency based on entered text and do a process integration to update the actual director based on the dependency? Maybe i need to do a show field logic of HR Director, IT Director, etc via a custom…

Hi Stone, so your last statement is sort of correct. We just recently ran into a similar issue and we resolved it. Turns out the documentation is a bit confusing but once we tried a few scenarios we found a working one. We ran into two scenarios.

If you follow their guide, which i agree its not quite clear, the fields show up per user and you can "assign" a director per user. This is the manual part. You can also do this via an API but for the amount of people we have i would rather do the mass assignment via the user list option. Anyway, the approval tasks now…

Woops, hit enter instead of continuing: * Creating an incident from a service request and then relating parent to child tickets or vice versa. * relating existing tickets from a child to parent or vice versa We were able to do both through a process integration. I am happy to show you how to do that if you have some time…

Hi Rinat, so I am on the same boat as some of the users on this post. I have a workflow that depends on the user field for approvals. i.e., I am requesting approval to meet with an attorney, I add who is my director from the user field which in turn references all users. What I was hoping this would do is have it to where…

 Note: My two fields now show up as selectable when i click on show relationship chart. I am able to select the path to approval. This in turn looks at the assigned department director or deputy director and assigns any approval task to whomever is pre-defined at the user profile level:

Hi cdow. So we have the same setup through Entra. We have the default "Reports to" which SW does a good job of definthing immedate manager, etc. By doing the dynamic approver, you can now have a purposeful use of a role such as, in my case, department director for approvals or deputy director for other types of approvals. 

Ok i managed to figure out how this works. I actually like it now. Its cool. The only thing is the updating of the users which is not a game changer. Going to post some pictures on how i did this.

It would help if i would attach it right? Here we go again. Samanage needs to fix this: For XML, just follow XML format. The problem i have is that it executes way to fast the way i am doing it since i have it in what i think, is the only way to automate this. I have a custom field with all the known asset tag numbers…

Works for me both on XML or JSON but you have to know the SW ID for each asset. Its not quite simple to do that. I manage to build some manual relationships via custom fields (which i think its overkill if you have lots of assets) for key assets that would translate, in my case, an asset barcode and associate it with an…

Hey B Johnson, any way you can share a screenshot of what your process integration looks like? Just curious.