atltech76 ✭✭✭✭✭

When does the installer expire? I know there is an option in the DRE Technician console to set an expiration date along with limiting how many installs can be done from that link to the installer. However, we install the DRE Agent in our environment using Altiris and all we do is download a copy of the agent from the Admin…

This very important because it contains the logged in user's account displaying which would be really helpful. 

I stand corrected. We did run into the client expiring and reached out to SolarWinds. They changed the option for the client to expire.

Do you know what those FQDN will be or point me to a document that I can find it? Thanks.

Upon further investigation with SolarWinds, Symantec and Microsoft, it was determined that the root cause was due to SolarWinds' certificate issuers for DRE being switched from Symantec to another provider. We reached out to Symantec to have it whitelisted and now it is no longer being flagged. Microsoft's SmartScreen…

We use Altiris to deploy it silently using the /S and /R switches for the Agent install. I believe you can enable remote access to run a script on it through PowerShell. However, that is a little above my head and you may want to Google around for it. A possible scripting alternative using a batch file (Windows only): 1)…

In our environment, we use the Z Scaler proxy server application with SSL scanning / inspection turned on. When we try to connect a technician to a machine, we get errors indicating additional configuration may be needed. Also, we get a similar error when trying to connect an external technician machine to a end user's…

We figured this out. We had to use WireShark to see the ports and sites DRE was trying to connect to and make them exempt. The following domains had to be exempt from certificate scanning on Z Scaler: .swi-tc.com .swi-dre.com .corporate.beanywhere.com .mspa.n-able.com sis.n-able.com All connections were successful once the…