andrewbsd ✭✭✭✭✭

We have that happen, and it has for several versions for us. It does seem less frequent now but definitely still occurs. I changed to Firefox for a while and it seemed to not happen, but for non help desk related reasons I needed to go back to Chrome. Sorry not much help other than to say you are not alone on this one. Its…

Thanks so much, this is exactly what it was! I unchecked that setting and now when I log out it clears out username + password. Thank you again!

Thanks for the clarification. Kind of an annoying change then, as I'm sure that will bug users. Might just hang out on 12.5.1 until they make that cleaner (yes I realize that may be a while!)

Thanks so much! I was able to change just the entry in clientStyle.css (to #ffffff for plain white) and it worked! Just had to force refresh my browser window. Appreciate the assistance!

Thanks for taking the time to reply! What you have said was my fear, as I couldn't find a way to do it either. I did consider having a more generic helpdesk@company.com to use for outgoing email, as this would mean any request type gets a more generic company reply rather than specific departments. However the trouble with…

But when a tech logs out (or is timed out) doesn't their username autofill the different tech name that you have set? So the user has to wipe that out and put in their regular client username (linked to AD, in our case). It's not a big deal for me but we have multiple departments using Help Desk and I can forsee tonnes of…

Playing around with this on my account before I upgrade. You are right it auto fills in the username_tech rather than default so you have to wipe that out each time to log in. You had mentioned setting a password for your tech account, how do you do that? And my guess here is you would have to set it to the same as your AD…

Thank you for the reply.

We are running: 12.5.1 - Build #12.5.1.88 So it must be a different issue as it was meant to be fixed in this release? Are you saying the bug is back in 12.5.2?

I don't have an answer for you but we are also a WHD + Jabber shop, I will be following with great interest and if possible that would be awesome. Let me know if you find anything out!