andeporter

Paul, I would suggest taking the time to go through your E-Mail templates and making them less generic. In other words, if a rule triggers and E-Mail, that E-Mail should contain enough information from the event to tell you what rule it came from.

That has never happened to me.

Are you saying when you click on it, it reverts back, or when you actually submit the form, then it reverts back?

You are welcome! Failure is just delayed success my friend.....

There is a possibility that it could get blown away w/ the upgrade, but, I strongly suggest backing up the entire directory before upgrade as a precautionary measure. It did not effect our upgrade (done on Monday), but each environment is different.

This is a little bit tricky, but here's the answer. Step 1 From the WHD server navigate to: C:\Program Files\WebHelpDesk\bin\webapps\helpdesk\colorpicker Step 2 Open the colorpicker.js file w/ Notepad++ or another editor Step 3 Navigate to line 50'ish and find this code snippet var _html = ""; for(i=0;i<o.color.length;i++)…

I do ours like this: For your case, you would want to build a servers group and apply it to that.

I see the Request Type field in my client's Ticket History, so I have to disagree. Under Tickets >> Request Types, can you check to see if the Visible to Clients box is checked?

I'm attempting to add a custom field, say "Cost" on a Request Type called "Travel". Then, I want to run a report that adds all of the cost of request type travel over a specified time period. Maybe I am missing something simple?

I would have thought so too, but searchable is checked (by default) and I still cannot utilize the custom field in the reports.

We do it directly through the web interface on the network monitors. When we setup the alerts, there is a tab for Trigger Actions where we send text messages. I'll be glad to show you how we do it if you would like.

Could you post a screenshot of your alert?

@bknight I use several discovery connections in conjunction w/ SCCM. I also utilize an NPM connector for network infrastructure that is not included in SCCM. The rest of the assets (non-network) stuff often times does get entered manually. I've also found the "do not overwrite existing values" box in the discovery…

I am using it pretty religiously. I'll be glad to help you in any way that I can. We import our assets from SCCM using the profile connectors & LDAP.

So are we trying to solve a management problem with an IT solution? I see this a lot. In other words, why not just mandate that if the clients contact the tech directly, they will just be referred back to the ticketing system? We do this, and although it was a bit bumpy for a few weeks, the customers are now much happier…

When your techs are adding the note, have them uncheck the box that makes the notes visible to the client:

Here is how my rule is setup. It blocks any execute types:

I think it might be your job to explain to your boss why you might need to set new thresholds I feel your pain though, I've been there.

I would recommend grouping them by server function. As an example, some server instances run at a very high "default" CPU (such as Exchange, some DB servers, etc) as they intentionally hog the CPU via the store.exe or whatever (depending on the server). If you take a look at server function, this may give you a better…

It's not just lately, it's always (or at least the few years I have had their products). If you're lucky enough to get someone to respond at all, they often don't want to do anything but run around log land all day trying to resolve issues by looking through logs as opposed to actually understanding their own products. I…

I can agree that support may be getting better, but my point of contention is that if I have to wait 5 days to even begin the actual support process (i.e. ask real questions and possibly do a remote session), then my team and I could have probably fixed the issue ourselves before we got any actual tech support. I will…

I have to agree with posters above. Our company recently purchased NCM, NPM, LEM, DameWare, and WHD. These products are absolutely amazing, BUT, the tech support is poor at best. A recent example is that I opened a ticket to get assistance with a rule not firing. Three days later I get a request for info. No problem, I go…

Good grief why would you want to? That's something like building a space ship to go to Starbucks.

Lakshmana, Do you have NCM and NPM? Thx, Ap.

This is due to the fact that every 60 minutes the Domain Controller is doing a background thread search on all members of the administrators group. The alert is being generated from the default (or a clone of) the Account Modification rule. It's not really an error, its a rule firing. To remedy it, simply exclude it from…

I don't believe there is any native way in WHD to accomplish this.

I'll bet there is a way to make the default text size larger, but I'm going to guess it's done through the database tables.

Have you tried backing off to SNMPv2 for your poller? I've seen this same issue using SNMPv3.

Adam, What existing SolarWinds products are in place? That will help me to help you blow your bosses mind! Thx, Ap.

A couple of things in my experience: 1. Do you have any custom properties for vendor set that may be forcing the "Cisco" value? 2. What type of polling method are you using? I've seen casing where simply changing the polling method produces unexpected results. 3. What is set in the SNMP info on the devices themselves when…