amirb

The WHD mobile app was always a beta version and never a general availability offering, this was due to a business decision made years ago to stop the investment in the mobile front. Therefore the new WHD releases were not tested with the mobile app as we don't officially support it anymore. 

Hi There, My name is Amir and I am part of the team who is working on WHD, I can confirm that we are adjusting this functionality so it will make more sense to all the different authentication configurations.

Hi @"Michael.Preston", we will first release this functionality in a private beta program, do you have an account executive / customer success manager in SW ITSM that you can contact in order to join this program? 

Hi @stonelaughter. we have a beta program that offers integration between SWSD and PowerBI, please contact me at amir.banet@solarwinds.com and I will be happy to share more details.

You might want to upgrade to the latest WHD version (12.7.7) as I believe the problem doesn't reproduce there. 

Hey @"leos", The following KB share the best practice here: support.solarwinds.com/.../Responding-to-an-email-with-your-WHD-email-address-in-the-CC-field-generates-duplicate-tickets

Hey @"cchambersCAP", I am part of the product management team that is responsible for both WHD and SWSD, therefore I would like to share few facts about the two products: SWSD is a SaaS based product that follows continuous deployment process, therefore, it has ~2 releases per month and all customers are automatically…

Service Desk (SD) is a cloud based ITSM solution that has much more functionality and modules than what WHD have, for example Service Catalogs, CMDB, Change managements, Problem management and Release management are modules that only exist in SD. See more info here:…

Today there is no way to limit the default information that comes, which data do you see irrelevant to your organization? You can use automation roles to adjust fields values based on keywords found in the ticket title or description. I do see a future in which there will be kind of filed mapping between Orion and Service…

Please open a support case and one of our support engineers will be able to assist you.

There isn't.

Hey @"tszilagyi", of course you can control which fields you are bringing over with the Alert to the SD ticket, read this blog post for more information on how to do it. Regarding having a direct link from the SD ticket to the Orion-Node, this is a great feature request, would you mind listing it in Thwack so we can…

Hi there, the PowerBI is open to selected group of customers as part of a Beta, if you would like to join to the waiting list of this beta, please contact your SW account representative and ask to be included. It will take us awhile to make this functionality general available as we discovered that the PowerBI connector as…

Hi There, Today you can only reach from the reports/dashboard to the incident Index and not the other way around. Can you explain the use case here? what's the rational behind taking the incident index view and move it to the dashboard? for what reason? Did you try using a 'blank widget' with a list view mode to accomplish…

Solarwinds employees are not allowed to provide ETAs as it might have legal implications. I can confirm however that this bug was already fixed and is part of our upcoming version (12.7.5) that will be available in the near future. Best Regards, Amir Banet Part of the the ITSM Product management team

@"pabely"It is mostly relevant for federal companies in the US, but others may desire this higher security standards...

You are raising a good point that we don't have a specific condition to catch only the ad-hoc changes...you can open an enhancement request about it. As a workaround, the only thing that comes into my mind, is to to use State=Open as the condition (which I believe is the default state set when you create a new ad-hoc…

As the Product Manager responsible for the implementation of the change CCI, I am very happy to hear that you completely transferred your organization to rely on them. Currently there is no way to completely remove the Ad-Hoc option for the account. A possible "educational solution" might be to create an automatic…

I agree. we are working on it

@"acurrent"@"percyplant" thanks for bringing this to our attention. We will add it to our work plans.

I see, @"cw2908" Hi Chris, do you have something you can share with Dalex299 to help out?

Hi There, My name is Amir Banet and I am part of the SW ITSM Product Management team, you might be able to achieve something similar via API calls, but if you are looking for out-of-the-box functionality, it isn't supported today, but this enhancement is part of our yearly plans.