alexiahejnicki · Managed Services Engineering Team Lead

I'm not seeing a way to do that fully in the alert, but you can use the alert to run an external program (PowerShell) that uses the API to perform those tasks. In the past we created an alert to trigger when a node was added with a particular SNMP community string and had the action run a PowerShell script which changed…

Will there be any SolarWinds Service Desk sessions?

What kinds of responses to incidents are you looking for? You can customize the "Incident Created for Requester" notification email. Additionally, you can utilize Automation Rules to send ad-hoc emails or customized email templates depending on the conditions you set for each automation rule.

Absolutely loving the D&D theme for this mission! Well done!

Challenge complete!

Adding the option to import Vendors would definitely simplify the transition to using Service Desk's procurement module!

I can see this being very useful in form logic condition sets, process condition sets, as well as automation rules. 

To clarify, are you asking to be able to select a custom field in the "To" field of the notification? Is that custom field's type "User" or "Text"?

First, make the field(s) you want (Setup > Service Desk > Custom Fields) making sure to use the Global scope. Next, create a custom form for Users (or edit if one already exists in Setup > Service Desk > Custom Forms). Finally, create a dynamic form rule with the scope of Users (Setup > Service Desk > Dynamic Form Rules)…

From Setup, navigate to Service Desk, and then Notifications. There you can turn on or off specific notification types by clicking into the Send To column and adjusting the sliders. You can also click into each notification and adjust the contents. One of my favorite places to adjust is the Email Layout. If you preview how…

You might try the Email Logs section to see if there is an entry for the scheduled report. From Setup, navigate to Account, and then Email Logs. Use the arrow to change the view from Delivery Problems to All Email Logs and edit the view to narrow the results. 

Hi @"johnlong" , I would recommend using [pP]eople\s[sS]oft as your regular expression. The \s allows for zero or more spaces. That regular expression should find these types of variations: PeopleSoft, peoplesoft, People Soft, and people soft

Hi @"danielaharon" , Did you happen to discuss this with the engineering team to get this potentially on the short term roadmap?

Thanks! That would be very helpful!

Yes, exactly

There looks to be a field called "disabled", which is either true or false

You can do that by appending the incident number in question to your URL like this: curl --location 'api.samanage.com/incidents?number=576' \ Edit: The ?number=576 got removed when the post was formatted

You could bulk select from the Computers assets page and then choose Delete from the Actions menu at the top right. You can get a maximum of 100 results per page, so depending on how many you have to go through it could be tedious or it may not be so bad. If you or someone you know is good at programming, you may be able…

There are many email settings, but none that I know of to send an email of every ticket created to the SWSD owner. My first thought is to check the Default Assignee and Notifications area under Categories (Setup > Service Desk > Categories). If you aren't managing ticket assignment through categories, the default…

Thanks Charles! Still helpful 2 years later!

We received this from SolarWinds in response to our support ticket: "Older versions of Web Help Desk prior to version 12.7.3 use an older version of log4j that is not listed as vulnerable to exploit. Starting with version 12.7.3, Web Help Desk logging was updated and changed to Logback as an alternative to the log4j java…

If you upgraded recently to 2020.2.6, all Orion Local Accounts were set to require a one time password expiration for security. If you change the password it will clear the one time expiration and obey your setting to never expire in the future.