alankar.srivastava · SME · ✭✭✭✭✭

Happy to announce, issue is resolved after disabling the array "u_rfo_reason_source":[]" in snow instance. Thanks Solarwinds support for providing the insight and resolution.

Hello Tony, I am sorry to say, Solarwinds support service in these days are very bad. I am continuously chasing solarwinds to schedule a webex session but not receiving any reply from application engineer. 

Yes, Support team verified URL is accessible from Orion Server.

Hello Tony, We are not getting any updates from support. All they have done so far is services repair which is not helped us to resolve this issue. I am not sure how service repair will help in this case if the same integration is working on other snow instance. Can we involve someone from solarwinds development team to…

Thank You @"tony.johnson". I involved servicenow engineer as well, it will be good if solarwinds support team and service-now team can join a session together and troubleshoot the issue. As checked with service-now engineer there are no logs showing related to error. and solarwinds plugin is developed by Solarwinds, they…

Thanks @"tony.johnson".

unfortunately again started receiving the same error. Unable to create incident. shared diagnostics with support but no response yet. @"[Deleted User]" @"aLTeReGo" Any help resolving this case, much appreciated. Ref - case - 00816097 

This link is giving error page not found.

Issue is resolved after correcting the new server name swisURLidentifier in website setting table. I would like to advise to solarwinds to update migration/hostname change KB article and add websitesetting table too update the swisURLidentifier value.

Yes, it is. Attached the screenshot API permissions.

Hello @"jan.rachwalik" , @"serena" , Could you please help? I opened a case with solarwinds support for help but it seems they are not providing support for deployment. case# 00730911 Thanks, Alankar

Okay, will check and let you know.

Hello Jan, Thanks for response. We tried with default scope and now we are getting OK for https://graph.microsoft.com but getting unauthorized ,for other sub API's like for group & Users. Request URL - https://graph.microsoft.com/v1.0/groups Error - code : InvalidAuthenticationToken message : Access token validation…

Thank You @"jan.rachwalik" . It's working now. Hope will see more enhancement on Azure monitoring to get end to end visibility about azure network connections and details.

Hello @"jan.rachwalik" , Will it be only work with default scope? What if we have created dedicated scope link. Thanks, Alankar

Hello Serena, We are getting below error in API poller . Azure AD API Poller. Response status : Unauthorized Response status code : 401 Response time (ms) : 84 error : code : InvalidAuthenticationToken message : Access token validation failure. Invalid audience. Thanks

Hi, Kindly check inbox pls.

These OID's are not supporting to checkpoint VMware.

Sometimes antivirus causing this issue. It happens with me where SAM license was not showing after upgrade and after 2 month of troubleshooting found issue in SEP sonal policy. After disabling sonar protection it worked for me.

Solarwinds alert integration app is not available now in servicenow store .

Thanks Chris for clarification

Hi, Thanks @"sturdyerde" for information . There are many articles showing it's a new malware discovered by crowdstrike. https://cps-vo.org/node/72790 https://www.bleepingcomputer.com/news/security/new-sunspot-malware-found-while-investigating-solarwinds-hack/ Thanks, Alankar

Hello @"tony.johnson" @"smttysmth02gt" , I resolved the issue after installing the Servicenow certificate to solarwinds main poller. Thanks, Alankar

Hello @"bmrad" , Thanks, i got that in assign poller. But looks like getting issue in assigning credentials and showing invalid Token URL. However we checked in Azure and given the correct URL. I am not sure if i am doing something wrong here, i added portal.azure.com as external node and assigning API pollers to that node…

Hello @"serena" , I am unable to see any out-of-box API pollers available for Azure cloud monitoring in Evaluation product as well as in my production instance. Could you please guide me if any Azure pollers are available to start the testing cloud monitoring? I am running latest 2020.2.1 HF2 version.

I shared you in email.

Hi, Can High Latency (>200ms) will affect the agent status? These days i am receiving bulk alerts for agent unresponsive. I am monitoring the servers with agents and checking the server status via ICMP ping. But sometimes complete site servers showing agent unresponsive at same time in back in 2-5min. upon checking the…

Yes tried. but no luck.

Hello @"mrxinu" , Hope you are doing well. I have prepared some questions for solarwinds Architect SCP exam. Let me know how can i share with you to import them in portal. please share email if you have any? I have .csv file. Thanks, Alankar

sure @"mrxinu" . I will try to help you on that.