akorkishko

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  • All I see is a global setting: Clients Can Create Tickets UsingWeb Interface E-Mail I don't think there is a way to control it in WHD via specific accounts
    in Authenticate some clients but not others? Comment by akorkishko February 2017
  • I'd like to add a few things: 1. To select all tickets in the list, SHIFT - Left Clicking would select all tickets not just the ones on the page (new to me) 2. I used a formula: =DATEDIF(B1,D2,"d") basically (Starting_Date, Close_Date, "in days format"), which gave me a human readable days number.
    in Reports - Open to Close? Comment by akorkishko February 2018
  • Can't you just do a global search for those tickets? You can also do Advanced Search, create a query, and then save it. It will appear on your main bar next to Items count, you can select what query you want to search.
    in Creating a WHD Superuser? Comment by akorkishko February 2017
  • I replied to Jeremy directly, but figured I'd post here. "Web Help Desk" at the top left of the tech/admin console is an image located here: WebHelpDesk\bin\webapps\helpdesk\headerbar\whd_text.png I assume after changing the image, you'd need to restart WHD service to take effect. I haven't tried it yet.
    in Look and Feel - Changes Comment by akorkishko February 2017
  • Furthermore, we wanted to customize the naming of some things in WHD. You can do this by editing the following file and then restarting WHD service: \WebHelpDesk\conf\labels\Labels.properties We were able to change the wording for Approvals/Voting. Look through that file, it's self explanatory.
    in Look and Feel - Changes Comment by akorkishko February 2017
  • Wow, thank you! Ya I ended up doing that, just wasn't sure how to select all tickets instead of the 10,20,50,100. Once I get it as a csv file I can sort the data. I really appreciate your step-by-step instructions. I hope it helps others as well. -Alex
    in Reports - Open to Close? Comment by akorkishko February 2018
  • Good point, I still would like to see a native app for android and an iOS app that you can actually create tickets without going through full page.
    in Not that I am worried, but I am… Comment by akorkishko February 2017
  • You could accept tickets via e-mail, make a Google Form and submit it to WHD via email for your legacy group. Then restrict who your WHD mail account can receive email from on your mail server.
    in Authenticate some clients but not others? Comment by akorkishko February 2017
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