aklemann

i don't mind the new menu bar as much as the 80 pixel high solar winds advertising bar at the top of the tech interface is kind of obnoxious. It takes up a lot of screen real estate with no appreciable benefit to our getting our work done.

I see this was added in version 12.1. Many thanks for taking care of this!

I would love to see this feature. We currently we cross list FAQs by creating a separate nearly blank FAQ with a link to the referenced FAQ under different problems types.

Isn't this already a feature? Each tech can edit their signature in their tech account settings.

Does anyone know where the hot fix release notes are located? I found a minimal description of HF2 and cannot find anything for the HF3 that is posted. We are having some problems with our tech sessions expiring prematurely. Our timeout is set to 180 minutes but in practice it is more like 5-20 minutes. My techs are losing…

Are you sending "Note Only" or "Full Ticket Detail" when you send the note? The former will just send the note that was added (btw this is MUCH more likely to be read in my experience than "full ticket detail"). The latter will send the client the whole shebang. Make sure that you have "Default Tech Note Email Type" in…

This would be handy. Some of my custom fields would make a lot more sense in the "Asset Basics" tab rather than the "Asset Details" tab.

We have done this using a custom field similar to one of the suggestions that Peter linked to. It works pretty well. The detailed instructions used to copy into the "request detail" window (a long time ago). We had been using that mechanism until they started making the "detailed instructions" only appear when you were…