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So we are working on a very important & timely project that requires many of our team members to be online researching and typing away at the keyboard while online (doesn't it seem this is when it usually happens). Anyhow, our internet access goes offline and we start to see what might have happened. Equipment failure?…

For our physical servers, we use Dell OpenManage Essentials and HP Insight Manager. We also had a quick need for a syslog server so we put together a Graylog (open-source) system.

Some of the individuals I supported were end-users that did transcription (listening to audio and typing). One of the occasional complaints was that they would get no audio on their headphones. After trying to walk them through basic instructions on how to test their audio with no success, I then would connect to their…

Bummed.. ..I also missed that one due to the "Data Theft" option.

Customers didn't like when I would start the troubleshooting process with the simple stuff like "Is it plugged in?" or "Is it powered on?" but, like many of you, I gave some the benefit of the doubt only to waste my time. Well, one time this hospital calls because the computer system that uses a phoneline was not detecting…