aaron22

Is the beta no longer available to download? The survey link is empty and the 2.1 download isn't available in my customer portal. Would love to try out the automated 3rd party patching!

Downloading now. Linking any tickets together and being able to add multiple techs per ticket are going to be very useful for us!

Cisco certifications don't primarily test you on command line knowledge, they test you primarily on the networking concepts that you need to know regardless of how you interact with the networking equipment. CLI knowledge may seem like the primary focus when you're studying CCNA, but when you get into CCNP routing and…

I had tried that before but I guess I didn't wait long enough for WHD to refresh fully. Initially it went to the IIS standard page you get when IIS is running but nothing setup, but after about a minute I refreshed and now it's working. I'm guessing if the server reboots that the Default Web Site in IIS will start again,…

I'm not looking to make a report, I need an installation rule so that the software is installed to client PCs. Please read my original question before responding!

All of our desktop/laptop OS's are 64 bit, but we usually install the 32 bit version of Office. I'm just not sure all are 32 bit, and we have a mix of 2010, 2013, and 2016 office versions. I haven't made any Patch Manager rules yet so I'm not really sure how to query the registry values. 

None of those links show how to copy a map, or even mention if it is possible in Network Atlas. One is also for Network Topology Manager which I don't have. So I'm guessing this is not possible?

Thanks bryona, We're really only interested in using this for basic switch logging messages, and specifically to set Orion alerts for certain messages; for example if a power supply shuts down, etc. There aren't a lot of messages that would be sent to Orion from our devices since there aren't a lot of messages being…

David Di Blasio wrote: Can you share a screenshot showing how you're viewing the version? The reason I ask is that there's a long standing bug in MMC that can provide a misleading version. I ended up uninstalling and reinstalling and it now shows the newest version. I'm not sure why the newer version didn't get installed…

Wouldn't that affect ALL incoming e-mails? I already have incoming emails set those tickets in a general category and I don't want that to change. To be more specific; I'm setting up a web filter that will have a block page with the WHD email link to create a ticket, (assuming the block is incorrect and needs whitelisted).…

Awesome, Thanks! Would there by chance be anyway to have the nested map image show when the mouse hovers over the link? Or pop up a new browser tab on click?

Would I have to edit this on a node-by-node basis? Is there anyway I can easily assign this to a large number of nodes? I may poke around and try to think of some other ways I can scope this automatically. I definitely don't want the wrong alert setting assigned to the wrong node!

Thanks, the start and stop bat files are now allowing it to change the ports being used, however when I do this I now get the following error message: I can change to any other port and the page loads fine on the new port, but I get the above erro when trying to set it as port 80. I'm thinking it's an IIS issue and if I…

We're using a hybrid array, (Nimble Storage), so I would imagine we should be fine on the IO requirements. It sounds like I would just want a dedicated volume for the Solarwinds database. With that said, would it be a bad idea to put the Orion database on a SQL server that is also running other database instances for other…

Thanks, I knew the problem was me being in the wrong area lol

I'm guessing the lack of responses means it isn't possible to do this in WHD? Is it even possible to set up different priorities based on if the ticket is a service request, incident, or problem? A critical incident is not the same as a critical service request, but I can't figure out how to use different priority levels…

I was just about to post the same question. Would love to know how to have my credentials pre-populate every time I want to connect to a computer.

Anybody have Patch Manager that is familiar with creating rules?

Thanks, I actually started creating templates just as you mentioned because that seems to be the easiest way to create additional ones. I was hoping there would be a more efficient trick to doing what I'm trying to do, but it looks like there isn't.

Is it possible to have the survey reminder e-mail sent out even if the tech clicks "Save" instead of "Save & E-mail" when closing the ticket? It doesn't make sense clicking "Save" would prevent the survey from being sent, but so far my testing is showing it does just that. There also needs to be a way to remove one of…

I was just curious if this is correct, but are these the only available tags for use in Survey e-mails? <first_name>, <last_name>, <survey_link text="click here">, <ticket_url> What is a bit frustrating is that there are a ton of tags available for creating Action Rules but none of those seem to work if I use them for the…

What I don't understand is why the text editor for creating a FAQ is so much better than the editor for ticket notes. Doing any sort of formatting in ticket notes is a pain and reminds me when I was a teenager posting on web forums and getting all crazy with the forum web code to make the text look fancy. I mean seriously…

I've been wondering the same thing. It would be nice if the client info was populated from a DRS created ticket. If this is possible I'd like to know how to do it as well! Personally I'd also like DRS to include ticket type options, it seems to just randomly select a category which I have to go back in and change.

I noticed I can change the settings before installing the Dameware Remote Client agent under the Additional Settings tab , but how can I make these settings the default for any installation? Or to be more specific, how can I make this setting the default behavior when one of my co-workers installs the agent on another…

Sorry for taking so long to respond, but I'm still getting this message even after repairing the Solarwinds Job Engine, though mine is version 2.7.30, not sure if that should matter. The server has 32Gb of RAM and the CPU isn't heavily used so I'm not really sure what the issue could be. The event message consistently…