aLTeReGo ✭✭✭✭✭

mattyc88 I can assure you that is not normal behavior. It sounds like you might have a memory leak. If possible, please try and keep at least one of those services running until you can get a memory dump of the Cortex process. Then open up a case with support so we can analyze it.

The use of "document.getElementById" would lead me to believe you are correct that this is a JavaScript form. I'd still recommend you take a look at our Synthetic End User Monitor product. It fully supports JavaScript, Flash, Silverlight, AJAX, and other common web technologies. 

Using SAM Application Custom Properties in the email address To: or CC: fields should be fixed and working in SAM 6.1

These errors should only occur when there is a polling issue collecting data from AppInsight for SQL. A fallback mechanism is used to revert to the secondary authentication mechanism in the event we are unable to connect using the primary authentication method.

The node can be managed via SNMP and you can still monitor Windows Services, Windows Performance Counters, etc by providing Windows Credentials when assigning the application template to the SNMP managed node.

Did you install the Oracle client from a KB article or from your customer portal? The Oracle client that you should be using is available at the link below. Delete the contents of the OracleClient directory Program Files (x86)\Solarwinds\Orion\APM\OracleClient -or- Program Files\Solarwinds\Orion\APM\OracleClient and then…

In theory you should have received the updated template as part of the upgrade procedure and the older one should have been prefixed with the word legacy. This is our current implementation, but I'm not certain when exactly that was implemented, so this template may predate this change in which we did not overwrite…

Below is an example of the alert definition for the file count monitor exceeding 1200 from 12-6am. You would then configure another alert for 6:01-whenever for your threshold of "30".

You will need to follow the steps outlined in the KB articles below * SolarWinds Knowledge Base :: Warranty Status in Asset Inventory is showing Unknown. * SolarWinds Knowledge Base :: How to Access Thwack Templates through Proxy

Hmm.. Something is afoul here as the log appears to just stop without error. I agree, logging a case with support would be your best course of action at this point. I have a sneaking suspicion that some group policy setting or Antivirus may be an issue. You don't happen to be running Mcafee Antivirus on this server by…

This hotfix is applied anywhere the Orion web interface is installed. That would be the primary Orion server itself, any secondary HA/DR backup servers, or additional web servers. This does NOT include additional polling engines.

Excellent. Thanks for sharing. I had a similar issue a couple of years back that involved the same fix.

Honestly, I'm nothing short of impressed with your creativity and ingenuity. Regardless, I've logged this as a bug under FB266170, which should be fixed in the next major release of SAM and NPM. Thank you for bringing this to our attention, and for providing the community a temporary workaround while we get this resolved.

Here's a super secret sneak peek into one of our new out-of-the-box alerts included in the forthcoming SAM 5.0 release. SAM 5.0 went into release candidate phase this week. I'll be posting a blog post early next week inviting existing APM customers to participate in the RC. This week we're slow rolling invitations out to…

The macro above can be used no differently than any other macro in the advanced alert manager. It application custom properties simply doesn't have a friendly name or appear in the pick list, but they function in the exact same way as other macros.

By forms based externally does that mean you're using TMG to front end the SharePoint server? Is the component monitor configured with an HTTPS URL? Have you verified that you're using the HTTPS component monitor and not the HTTP one? Can you disable Java script in your browser and try accessing the SharePoint server? What…

I just started using the new 2005-2008 SQL template and I'm seeing very high Full Scans/Sec on our Orion SQL server. It's averaging around 150-200 Full Scans/sec. Any suggestions on what this could be? One of my DBA's mentioned the box could use more RAM. It currently has 8GB. Do you have indexes built for these tables and…

syn3rgy, I've been unable to find anything on this error or what might be causing it. I would recommend opening a ticket with support to troubleshoot this issue further.

I thought of that also but I couldn't imagine this process saturating the link, especially for just 12 nodes. I could be wrong though.

Duly noted. We currently have improvements to the application discovery process on the road map. 

Ensure that whatever URL you use to access the Orion web interface is configured under [Settings > All Settings > Web Console Settings] in the 'ORION WEB SERVER ADDRESS' field. Ensure that you include http:// or https:// depending if your Orion website is configured with SSL.

It's not terribly bad. You can follow the instructions outlined at the link below to enable SNMP on ESXi 5.1. http://pubs.vmware.com/vsphere-51/index.jsp?topic=%2Fcom.vmware.vsphere.monitoring.doc%2FGUID-0EB48A32-34B0-4003-B2D0-ADE3BAFD29F0.html

This is the intent behind the "RetryCount" I referenced above. You can configure this to retry as many times as is necessary and the component will remain in its previous state until the poll completes. Be that the one of the retries eventually returns a successful result, eventually the number of retries is reached and…

Without looking through the Debug Diagnostics it's going to be difficult to accurately identify the cause of the issue. I suggest verifying that you can reach that port (7181) from the Orion server using something like SAM's TCP Port Monitor. If it shows (up/green) then then we can eliminate network issues like firewalls…

What exactly would you like to see? Assuming an active/passive relationship would a simple notification of the passive cluster member taking over suffice or are you looking for more specific information? 

Thank you. Someone from support should be contacting you shortly.

There's really no right and wrong answer. It comes down to personal preference. I personally wouldn't create an application template for each server, as there's really no benefit to this approach. I would instead build a single, comprehensive template that could be used for a server in the environment that has the most…

It's mainly due to compatibility with the lowest common denominator. 32bit Windows still makes up a sizable percentage of peoples server infrastructure and 64bit (Windows) polling requires the monitored hosts to have 64bit counters, which 32bit machines do not. 64bit Windows machines do however have 32bit counters so that…

The HTTP Form Login component monitor cannot be made to work with three required authentication fields. This component monitor type also does not support Java script which is most the most common issue customers encounter when using this component monitor type. The vbscript that's included with SAM could be made to support…

I'm not aware of any reason why the message details would not be appearing when using WMI. There is a known limitation with RPC and Windows 2003 and earlier operating systems, but that doesn't apply in this circumstance. Have you verified that these events in the Windows Event Log of the server do contain text? Sometimes…