aLTeReGo ✭✭✭✭✭

The following KB's are likely the cause for and solution to the problem you are encountering. * SolarWinds Knowledge Base :: Blackberry monitors are not returning any values when the BES template is applied. * KB21534-BlackBerry Performance Monitor Counters are missing on Windows 64-bit Servers

Have you tried connecting to the Glassfish server remotely from the Orion server using jconsole? The GlassFish template you're referencing is assumes you are using the default Glassfish JMX port of 8686, yet in the above text you're configuring the GlassFish JMX port to use 6800. Have you modified the Glassfish template to…

I'm not quite sure what you mean by job name, but all your alerts should contain macros which contain all necessary information required to uniquely identify which node, application, etc. the ticket relates to. This may require you to rename the application or component to something more descriptive and unique if you are…

File Analysis is not a function of SAM, but rather Storage Manager. 

Have you tried using JMX to monitor the MQ? Once JMX is enabled on Websphere you can use the "Find Processes, Services, and Performance Counters" Wizard to search for mbeans via JMX that you'd like to monitor. This is a much preferred agentless method for monitoring Java application server statistics.

Rather than use the Custom HTML Resource in an iFrame, I would recommend using the Custom Object Resource instead.

Have you tried updating your link/home page/bookmark/etc. to the direct URL of the NOC view you are wanting to see when the browser is launched?

It's probably worth mentioning that most of the items on your list are natively monitored by SAM already for WMI managed nodes and volumes.

The Unmanage Scheduling Utility creates Windows Scheduled Tasks on the Orion server itself. As such, it cannot be installed on individual workstations. Instead, you should consider unmanaging these items through the Orion web interface.

As you can imagine this monitor type is more typically pointed at full fledge HTML pages, so SAM does not store/record the response returned from the server anywhere. As such there is no macro available in the Advanced Alert Manager to return the output of the page as part of the alert. If this is a requirement then your…

I would encourage you to open a case with support so we can properly troubleshoot the issue. What operating system are these servers running that are exhibiting issues? What is the real total size and available free size of one or two of these volumes that are reporting incorrectly? If these are Windows have you tried…

What version of WPM are you currently running?

You can create views for each user, role, etc.. Orion is very configurable. By default all users share the same views, but you can copy existing views, or create new views, as well as menu bars and assign them to users under their account settings.

The object represented in the Network Atlas map is the network device/s that connect those nodes together. In this case the device/s are not managed by Network Performance Monitor (NPM). Hence why it is showing a phantom "unknown" object instead.

It sounds like you may have hundreds of thousands, or possibly millions of events in your event logs. You may want to consider reducing the your event log retention period, or leveraging the Windows Event Log Forwarder to send these events to the Orion server. I can say that my server has just under 100,000 events and I'm…

There is a bug being tracked internally under FB403542. If you would like to be notified when this issue is resolved please open a case with support and reference this thread.

vincent45 wrote: ENGLISH Hello, I want to run a Powershell script that is on a server in the LAN. Is it possible to run the script via Solarwinds and get the value of the results in a graph? thank you English:Absolutely! This is precisely what SAM's PowerShell Script Monitor provides. French: Absolument ! Ce est…

From the Site Details view of the website that returns a 403 response when monitoring the root click "Edit Thresholds" From there expand the HTTP or HTTPS Bindings Monitor (Site Name), click "Override Instance" for the URL setting and edit the URL parameter with a URL that works for that site.

The Orion nightly maintenance should manage and maintain the database regularly, but some customers have reported that rebuilding/defragmenting indexes nightly and compacting the database monthly has netted them improved performance.

mgiffin, the APM team is looking to implement IBM Server hardware health monitoring in the next release. We currently need MIB walks from customers IBM Servers to test against in our lab and we'd love your participation. We have a post outlining the process here, and we even include a free tool for collecting the MIB walk.…

The monitoring of Hardware Health for ESX hosts requires root level permissions due to the nature of the CIM security model implemented by VMware. The following blog posting goes into the specific details and provides a workaround by creating a dedicated user account with the necessary "non-root" level permissions required…

You might want to consider using their company logo as the icon? How does something like that get added to the product anyhow?

I'm note sure I understand your question. Are you looking to query SNMP information? Then I would suggest the Solarwinds Engineers Toolset. If you're looking to make a server queryable then all you need to do is install the optional SNMP agent for Windows through Add/Remove Windows Components. If I'm misunderstanding…

The Exchange Templates were developed based on Microsoft's best practices and recommendations. Information APM collects is similar to what Microsoft collects with their own SCOM solution. If you don't find some of the information collected by these application templates valuable you can disabled individual component…

It's very unlikely that the MIB browser has the wrong OID for the device. What's more likely is that the vendor has exposed similar information through multiple OIDs. Using the latest version of the MIB database, which is downloadable through your customer portal, I was able to find all OIDs referenced in your post, as…

APM 4.2 has been confirmed working with ESX v5.0. The screenshots below are from an ESX v5 host I just added to my APM v4.2 server. If you're still having problems I recommend trying to delete the node and re-add it. If that doesn't resolve the issue please open a ticket with support so we can investigate this further.

Monitoring Nested Logs using the Windows Event Log Monitor in SAM is currently not possible, but should be in the next release using the new RPC method. If you'd like to try it out yourself and report back your findings we'd love to hear your feedback. You can sign-up here to download the latest SAM 5.5 beta.

Are you asking how to alert on the "Last Full Backup" or "Last Incremental Backup" attributes of the database copy?

The "Exchange Migration Workflow" service can be disabled in AppInsight for Exchange by editing the application. It's extremely likely that this service was removed with the the installation of CU7. The Average Document Indexing Time performance counter not working after the installation of some cumalitive updates is a…

I'm not sure I follow. SAM's DNS User Experience Monitor opens a connection to each node this component is assigned to. It then makes an independent query against that DNS server and validates the result. It's source IP address is irrelevant for verifying if the DNS server is functioning, resolving DNS queries properly. If…