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  • I personally would recommend polling these as a single application since polling will occur serially. You may be finding that your F5 device is limiting the number of parallel page accesses coming from a single IP address.
  • How are the hosts being polled? Are they polled direct, or through a vCenter?
  • You can use the ${USER}, and ${PASSWORD} macros within your script to pass the username and password specified in the component settings.
  • Assuming a default polling interval of 5min, you are already waiting two polling cycles before triggering an alert. You can increase the delay to 15min (I'd recommend 16 or 17 to include the time necessary to complete all three polling cycles) which will mean the condition must exist for three polls before sending an alert…
  • The application specific summary views are controlled a view limitation. So long as the word "Exchange" exists in the assigned application name it should appear under [Applications Tab > Exchange]
  • How does the CPU look on the application server? Is it normally high? If so, you may benefit from moving the web interface off the poller onto it's own virtual or physical machine. There's nothing of much value I could suggest beyond this that would improve performance dramatically without altering the array configuration.…
  • Once you add the vCenter to APM the datacenters and clusters should be automatically added. If they are not it's most likely that the ESX credentials you provided to APM don't have have sufficient permissions in vCenter to access those branches. 
  • If you are running NPM 12.1 or later you should be using the Scalability Engines Installer to deploy your Additional Web Servers. It can be found under [Settings -> All Settings -> Web Console Settings -> Download Installer Now] This will ensure the appropriate versions of all modules are installed on your Additional Web…
  • Statistical data collected by SAM is not all stored in a single table, as each component monitor type can gather different information. Most likely the data you're looking for though, is stored in either the APM_PortEvidence or APM_ProcessEvidence tables.
  • Have you tried running the script manually on the server by copying/pasting the script body/text from within the template to the host via the SSH terminal? Does the SSH session close? I've only seen cases similar to this a couple of times. In most cases the issue was traced back to the script not executing properly on the…
  • Have you reviewed the following KB articles? * Value cannot be null. Parameter name: userName - SolarWinds Worldwide, LLC. Help and Support * Unable to create new Active directory group accounts - SolarWinds Worldwide, LLC. Help and Support * Cannot add AD security group - Error: <no domain specified> - SolarWinds…
  • Seven days of data is needed before a baseline can be calculated. If you'd like you can use pre-defined thresholds while this information is collected you certainly can, then return sever or more days later to configure the application to use baseline calculated thresholds.
  • As rob.hock‌ stated the AppStack Environment view fully supports Account Restrictions in the same manner they are respected elsewhere within the products. If you have created Account Restrictions based solely upon nodes, then those restrictions aren't applicable to groups, storage pools, transactions, etc.. You will need…
  • It's likely the Windows Performance Counters have become corrupted. I recommend running "lodctr /R" from the command line of the server being monitored. This should rebuild the performance counters. If that doesn't resolve the issue try accessing these same counters using Perfmon.exe. If the counters don't exist in…
  • The list of variables are available directly within the Advanced Alert Manager when you click the "Insert Variable" link.
  • Is there a directory on the S:\ drive of the server named "JBL_Users"? Also, if this is a network share that is mounted on the monitored server then this cannot be monitored remotely due to the multi-user nature of the Windows Operating System. E.G.using the server where the share is mounted essentially as a proxy to that…
  • Contracer, we've confirmed this behavior is different in 4.2 than it had been in previous versions. We're tracking this bug internally as FB105565
  • What do you mean by "third party application services"? If you want to be alerted when the NetFlow Traffic Analyzer service stops you can create an application template for this service using "Find Processes, Services and Windows Performance Counters" under APM settings. Select "Services" and the machine where this service…
  • SAM's SQL User Experience Monitor can be used to query the number of records in a table, then combined with the "Count Statistic as Difference" option to achieve what you describe above. SELECT COUNT(*) FROM table_name;
  • The VIP IP address is not used for polling, but for incoming connections to the Orion web interface, so that users don't need to know which server is active. The "real" IP address assigned to the physical NIC will remain unchanged regardless of which pool member is active.
  • This is a rare but known issue that will be resolved in a future release under case CORE-1360. To fix the issue now follow the steps outlined below. 1. Stop the SolarWinds Information service on Main Orion server and any Additional Polling Engines or Additional Web Servers. 2. Run the following query against your Orion…
  • I know there are plenty of folks monitoring Azure's IaaS instances in the cloud using SAM's new agent included in SAM 6.2, but I can't speak for their IaaS. What is it specifically you're looking to monitor? I know Azure has a fairly powerful API that is accessible via PowerShell. You could leverage SAM's PowerShell Script…
  • You would use SAM's Windows Event Log Monitor to watch the Security Event Log for Event ID 538.
  • Yes, this is something which could be done using the SQL User Experience Monitor. Simply write your query to select the last polled value of each metric and perform your mathematical function on the result. Note it sounds easier than it actually is, but if you're decent with SQL it should not be too difficult.
  • Core 2017.3 Hotfix 2 was released today and resolves this issue deploying hotfixes to Additional Polling Engines, Additional Web Servers and HA Backups using the Scalability Engines Installer. I can be downloaded now from your Customer Portal.
  • Each hotfix can be applied to the APE the same as the main. It looks like the hotfix bundle however is not working that way though. It's something entirely new and was released for the first time yesterday, so it looks like it has a few kinks that still need to be worked out.
  • You updated an existing template that was assigned to "Server 1" using a process you found on "Server 2". This doesn't change the fact that this template isn't assigned to "Server 2". You will need to assign the template to "Server 2" before it will monitor those processes on that server.
  • I think the following PDFs may be what you're looking for.. * http://www.solarwinds.com/documentation/Orion/docs/OrionTTIntegration.pdf * http://solarwinds-marketing.s3.amazonaws.com/solarwinds/whitepapers/SolarWinds+Integration+with+3rd+Party+Products+FINAL…
  • You can use Network Sonar Discovery to selectively choose each individual volume you'd like monitored on a particular host. To do so however, ensure that you are running a scheduled discovery rather than running the discovery 'now' in interactive mode. When the scheduled Network Sonar Discovery is complete you will then go…