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How would you accomplish that? We had to create the Manager field as a custom client field (text) as indicated in the initial post. I'm not sure how you would read that text into an action rule and then take appropriate action on it.

Has anyone found a method to do this yet? We would like to do something similar: if a purchase request comes in, route it to the manager listed in AD for approval before sending it to the acquisition team.

I get that; except we don't necessary want a separate rule for each manager. We are looking for a way for the approval process to check the requester's manager in AD (via LDAP lookup), and use that criteria to send that person the approval email, rather than create a lot of explicit rules.

Not yet; that's my next step is to try and parse the AD garbage and just output the name.

We just migrated to 365. What settings did you use for the mailboxes: IMAP, POP, EWS? Also, was your mailbox a user mailbox or shared?

What configuration did you use? We are getting set up in 365 post migration now.

Thanks for the tip. Tried to use the “REASSIGN” tag in a test ticket, and got the following. I’ve confirmed the address in the [email address] section matches exactly what shows as the primary email in the tech Account Info page. Your request to reassign Ticket 10718 could not be completed due to the following error:…

We have it working in our preview environment with WHD 12.7.1 - Build #12.7.1.538. In Okta: * Create new app, SAML 2.0 * Enter name, and upload icon * Enter SSO URL: <domain>/helpdesk/WebObjects/HelpDesk.woa * Enter SP Entity ID: <domain>/helpdesk/WebObjects/HelpDesk.woa * Name ID Format: EmailAddress * Application…