ZZamazal

Hello, I am happy to announce that your issue, that is tracked under ticket # CP-5523, has been fixed. You should be able to submit support tickets fine with your email (individual user account) fine now. thanks -Zdenek

Hello, problem is related to your email. Root cause of the problem is inconsitency of email validation between IUA profile creation page and support ticket request form. An email containing '.-xx@' or similar string is erroneously treated as invalid. We track this issue internally and are working on fix. 99.9% of emails…

Hello fahad, I am sorry for late response. If you open the report in Orion Report Writer, you should be able to filter the results in the 'Filter Results' tab. 1) Open report in Orion Report Writer 2) Go to Filter Results tab 3) fill the conditions in following manner: * Select records where any of the following apply*…

Hello I see you are trying to send emails to a distribution list named EUNetTeam. Distribution list is a feature of an Email Client (for instance MS Outlook). And it has no own email address. What an email client does, is that it looks in the distribution list and sends email to all email addresses in the list. So what you…

Hi Rishab, you can see screenshot of TCP waterfall chart and other new features in the product blog. -Zdenek

Are you also confused what is Player location? Player locations can be managed in SEUM settings > Manage locations page. A machine, that has installed SEUM player is a player location. IPv4 connection must exist between SEUM server and player location. You can also use proxy if you wish. The default installed Player…

Some playback might be delayed. have you tried increasing sample interval? a) go to Edit resource b) set sample interval to a higher value.

Hi, This is actually an Orion Core related issue. I would suggest you open a support ticket and send diags to support to identify the issue here. -Zdenek

Hi Fred, NCM product was probably integrated using a NCM integration module which is an exception amongst orion products. It was used becouse NCM historically used different database. There is no such thing for WPM product. To integrate WPM with other products, you will need to install it to main server. Beware that WPM…

Hello Shailesh, the easiest way how to trigger alert on multiple transactions, is to add them into a group. Then you will be able to set up an alert for 'Group down'. 1) Create a group for each set of transactions created of one recording 2) best way is create them using a dynamic query - recording name - see picture 3)…

Hi Fernando, your question is really interesting. Unfortunately your rules are not so trivial as it seems and specifying such alert may be a challenge. Current percent utilization of each interface is stored in database in 'Interfaces' table, however historical traffic values of utilization are summarized daily and hourly…

Hi belthasarx user, From the screenshots you shared it seems you have some escalation actions configured. Can you edit the settings on Alert Escalation tab? I believe that some of the settings may be set wrong for you, e.g. Execute this action repeatedly may result in duplicating alerts. Hope this helps -Zdenek

Hi, bruno You can set custom values for Node Status Polling and Statistics collection for each node, if that is what You mean... In webconsole just click a node you wish to customize, on Details page of the node click Edit Node (in Node Details resource) and here you can edit properties of the node. Z.

Hi romeyde, Alert suppression works as a global suppression condition. That means that if the alert suppression condition is true, the alert is never triggered and all actions are suppressed. I would suggest including the name condition in the alert trigger condition e.g. in format: Trigger Alert when all of the following…

Hello Daniel, Any modification made to a recording, including renaming, will result in change of transaction status to unknown. The WPM works like that, becouse the recording could have been changed in such way, that previous results may no longer valid. Nevertheless, with the next poll, stutus will be updated. When,…

Hello Gino. This doesn't seem much complicated, however can you add a sreenshot to better describe where would you like to have the menu item/link? Thanks -Zdenek

Hi Byron, Yes, you can use account limitations. WPM uses same approach as other Orion platform products. Steps to set restrictions to a user: * Go to Settings on web console. * Click on >Manage Accounts * Select an user whom you want to apply restrictions to * Click Edit * In Account Limitations section, click Add…

Hi, Your best option would be to create an user account with account limitations so that the customer is not able to change settings and is limited to his own website. Please refer to 'account limitations' section in orion Administratot guide or see Account limitation best practises Thanks -Zdenek

Hi, Have you tried re-running Configuration Wizard? regards Zdenek

Hello, Transaction Details view on SEUM website contains a nice resource "Top XX Locations by Duration" which shows the performance of a recording on top 10 locations. Currently this is not obvious on orion demo http://oriondemo.solarwinds.com/. Nevertheless you can also view transactions performance in Reports like 'SEUM…

Hi, your points are welcome. Orion audible alerts is also possible to repeat, as any other action... Open Advanced Alert Manager app, edit the alert that is supposed to play sound. Edit the Play sound action, on the Alert Escalation tab you can find option "Execute this Action repeatedly while the Alert is Triggered".…

Hello, this is truly reproducible in NPM 10.1.3. However changes were already submitted to the code of upcoming version. the SQL statement must work both in plain text and in html formated text. -Zdenek

Custom properties are great feature which can be used for account limitation, but it is not the only way. You can also set up a custom Menu bar with private Views (e.g. Transaction Details summary) for each customer. The drawback of this is that this may get confusing if you have tens or more customer accounts. Follow the…

Hi fahad, Can you please re-phrase your request and describe it a bit more into detail? Thanks -Z.

A recording is recorded in SEUM recorder, you can save it in your database, export to a file or import it. A recording contains steps, which can have multiple actions in it (e.g. Navigate to a certain page on website, click...). Once you assign a recording to a Player location, it becomes a transaction. You can assign a…

Hello, I would suggest to look at help page Web Performance Monitor Administrator Guide : Troubleshooting and Diagnostics : Using Domain Accounts about using AD accounts. Second issue with redirect. You can try edit the exported recording as an XML file manually. -Zdenek

Hello Simon, I think the easiest way to block such alerts is to update an alert condition. For instance, in case the particular transaction step triggers alerts, include in alert condition such statement: Trigger Alert when none of the following apply Name starts with "<EXTERNAL SITE>" see similar post here: Alert…

hello, you can try query your Solarwinds Orion database 1) Open Solarwinds Database manager from Start Menu. Start -> All Programs -> Solarwinds Orion -> Advanced Features -> Database Manager 2) Add your SQL server, connect to it. 3) query ActionDefinitions table in you Solarwinds database. Select Top 1000 ActionDefID,…

Hi, yes. This should be possible from now on. You can adjust your emails with html tags. Z.

Orion report scheduler is shared component of the Orion products family. Search NPM forum for further information. The trouble is that on "Orion Web Login" tab you specify Username/password of an account which has rights to display reports, it is used basically to login into Website. The URL sent in email doesn't contain…