Wardini

On the options tab for the backup activity there is a checkbox 'Only notify by e-mail if configs have changed' I think it's checked by default.

Hi Jimbo, When you click File|Enable Capture Mode it should put a tick next to that item in the menu. If you go back into the menu and there is no tick then for some reason it didn't acknowledge that the menu item was clicked and so you will need to click it again. If the menu item is ticked then the debug should be…

Hi Ray, Apologies, can you take the file APC.AOS.ini from the zip file attached and then put it in the devices folder in the main CatTools folder. You should then be able to select the required flavour of SSH. Regards, Wardini

Hi Nandu, From the infolog it looks like there was some issue when CatTools tried to create the database. What OS and service pack are you running please? Kind regards, Wardini

Hi Coverley, I attach two scripts for you to try with a couple of changes. They also have a little bit of additional logging information to try and help me see what's going on. Backup your existing scripts first then copy these one into your scripts folder. Please let me know how you get on and post the relevant section of…

Hi, If you enable debug capture, File|Enable Capture Mode, this will create a copy of the communication between CatTools and the Device and put it in the debug folder. This will show you what responses CatTools is waiting to see and what output the device is actually sending. Hopefully this may put you on the right track…

Hi Jeff, The format you are seeing is correct. This is the debug file and so contains additional information such as timestamps to help us work out what's happening. The problem you are having is because your device does not recognize the term len 0 command to turn off the more prompts. This means that when you do a show…

Hi, What Device Type have you selected in CatTools? Regards, Wardini

Hi Tony, there is a kb article at the link below which outlines the most common items to check if you're not getting e-mails; www.kiwisyslog.com/.../ Kind regards, Wardini

Hi, I spent quite a considerable time looking at SonicWall firewalls a while back but at the time it was not possible to support them because the only way to get the config from them was via ZModem. Unless they have changed the way they operate we would still not be able to support them. However, if you are away of a way…

Hi Lls71, There is an issue with the Main.DB.Backup.CatTools.txt script in version 3.4.0 which reports the backup failed when it has in fact worked (my bad). I attach an updated version which resolves this issue. Backup your existing script first then copy the one attached into your CatTools scripts folder. With respect to…

Thanks for the info I'll look into this further. Kind regards, Wardini

Hi Paul, Are you connecting to your CUE via a session (see the link below)?http://www.kiwisyslog.com/help/cattools/dev_connectingviaasession.htm Or can you connect directly to the device? Regards, Wardini

Hi Mark, There is a CatTools API which allows you to manipulate the devices database. Please see the link to the help file for more details and examples. www.kiwisyslog.com/.../api.htm Regards, Wardini

I am sorry to hear that you are having difficulty getting your device to work with CatTools. If you can create a device capture for me I will look into the file to see if I can spot the problem. A device capture file records the communication between CatTools and the device you are having trouble with. You can create a…

Hi Simon, Which script is it that you are using, it it the Nortel.Switch.Ethernet? Can you supply me with a PuTTY capture of you getting this detail manually and I can then make an assessment of how complex this will be to do. This will enable the product development manager to see if and when this should be scheduled for…

Hi Rick, There is no way to do this by default. In the Device.CLI.Modify config activity on the options tab you can specify to read the commands from file. If you set up the name of the file using filename variables then each device can have its own file containing its own list of commands.…

Have you ticked login requires username and password on the passwords tab and entered these? Can you attach/include the debug log? (Ensure to *** any sensative data.) Regards, Wardini

Hi, CatTools doesn't create a script but executes the commands in the activity against the device(s) in question. The CatTools activities can be scheduled to run at set times/intervals if that helps with the automation. Can you elaborate a little on what you are trying to achieve please as I am not entirely clear what your…

Hi vmorri1, CatTools will by default wait for 30 seconds for an output after which it will assume something has gone wrong and raise a timeout error to prevent the thread from just hanging. For certain commands, which we know may take longer, the backup for example, we increase this timeout. It is possible to manually…

If you can post a PuTTY capture of you manually logging in and issuing the backup command I may be able to help you better. Please **** out any sensitive data and I don't need to see the backup contents but it would be useful to see what any 'more' or paging prompts are like.

If you can create a device capture for me I will look into the file to see if I can spot the problem. A device capture file records the communication between CatTools and the device you are having trouble with. You can create a device capture file as follows : # Use the CatTools File menu to select the "Enable capture…

Hi Ennis, You should be getting an email from me reference this as I will need some licence details which shouldn't be posted on the forum. Kind regards, Wardini

Hi Jimbo, This is not an option in the Device.Backup.Running Config activity as the passwords form part of the backup. It would be possible to run an external script from the Device.CLI.Send commands activity after the backup which removed the passwords but it would be down to you to craft such a script. You can see some…

Hi Rob, You should be able to issue the show tech command from the Device.CLI.Send Commands activity. If you wanted to do this as part of the backup activity then on the options pane for the activity you can tick the 'Use alternate command box' and enter Show Tech in here. A couple of thing to note for this are; 1) It will…

A couple of questions; 1) Are they all a common device type? 2) What commands would you issue at the CLI to do this manually? Regards, Wardini

Hi JT, Are all your devices running the same version of the OS? Have you set the same connection method for all the devices in CatTools? Is it always the same devices failing and do they always fail?

Can you post the debug log ensuring to **** out any sensitive info?

Have you tried SSH2 no pty as the connection method? If you still have problems can you create a device capture and post it here. A device capture file records the communication between CatTools and the device you are having trouble with. You can create a device capture file as follows : # Use the CatTools File menu to…

Hi, Are you connecting with SSH? Have you set the correct version and encryption? What is the device and what script are you using? Kind regards, Wardini