Comments
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I just saw an in-app notification that this is now moved to March 16th - It states february 21st communication went out. Can you reference where and how that communication was sent out? I did not receive a notification for this. Due to our SPF records we have multiple teams ready to make the change the hour before your…
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Luckily I clicked the "what's new" notification to see this. This is a change to your system that should call for direct communication from our account manager/customer support team or from product team. something. there should be direct contact if there has not been. The directions in the pdf seem clear enough but there…
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Thank you for this breakdown - this will help our team with being prepared.
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Up voting this. With the addition of the satisfaction survey as a trigger point for in automation rules - having the ability to choose [ Incident Assignee's Manager ] as the target for a notification would be the best case on the administration side. Current state, we would have to configure multiple rules with a lot of…
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Is there an exact time that the go live is happening? We are limited on SPF records and are going to have to make the record change the night of your go live. In order to limit disruption, will there be an exact date and time of the cutover? Additionally, if there is any change to this cutover date/time, can we ensure…
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@"joeybrown" Is there an exact time that the go live is happening? We are limited on SPF records and are going to have to make the record change the night of your go live. In order to limit disruption, will there be an exact date and time of the cutover? Additionally, if there is any change to this cutover date/time, can…
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Stumbling on this post when researching the same thing. We have automation rules based on category and subcategory to go to a certain person or team... that automation of routing updates the "assigned to" which stops the SLA timer for the "no action in ____ hours" SLA. A reoccurring SLA timer would fix this - if a ticket…
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Hello, I started a support ticket regarding a question but was directed here. I see the global templates are only an option for admins which is fine - is there anywhere to turn this feature off for agents? Not indefinitely, but I'd like to be able to toggle it so that we may train our staff prior to it being available for…
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Will there be any further updates to the "Columns" section? Phase 1 of this brought all of our custom fields to this portion of the edit view area of the index table. I don't believe that was outlined in the release. Will the custom fields marked as unavailable be removed from the columns page now as well? Although you can…
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That is a good point to note, about limiting licenses and designating a few folks to work on the technician side. That may be a point to bring up to others. The goal is to work all break/fix items in SWSD and when an enhancement, project or bug is identified, to move the item to target process - which is more project based…
