ThwackGuy ✭✭✭

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  • I'm fairly certain it is our server. It took me a long time to find the setting however located it in Exchange Powershell and found ours is set to iso-8859-1 or Western European ISO and not the suggested UTF-8 encoding. We did start to see the same odd characters from another third-party source after the case was closed,…
    in Odd Characters in "Your incident was received" email Comment by ThwackGuy September 2022
  • It was never resolved. Solarwind states it's our mail server. Here was the closing comments. "Thank you for your patience, our engineering team is certain that the character is due to the encoding on your email server is not set to UFT-8. Kind regards, Bryan Cuyong ITSM Support | SolarWinds"
    in Odd Characters in "Your incident was received" email Comment by ThwackGuy September 2022
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