Comments
-
YES!! this is needed.
-
see below
-
@SolarWinds_Worldwide_LLC looks like this feature is broken!
-
@deric.hensel This may be a overhaul for you as it was for us also to get around this limitation we acutely streamlined our Category & SubCats and in a few cases spun up custom Cat 3 were we needed extra detail for reporting. So in our case Category defines if its a Request, Incident, Change, Or system alert. Doing this…
-
@jaybird @JDobbsy1987 Not sure if this will help but this is what we do to address this issue. We have an automation that checks Closed/Resolved tickets and if there is a new comment posted on them we sent a notice to the associate letting them know the ticket is closed and if they need additional assistance to open a new…
-
Love this would also like the Contents of the ticket we are merging down become a comment into the primary ticket
-
Yes i would like to see this also so if a outside vendor is using a ticketing system of their own we are not getting ticket after ticket but instead consolidating them into one.
-
Thank you @SolarWinds_Worldwide_LLC for making this a Labs feature!
-
We are using this work around also but having a real sub sub category built into the system would make running reports far easier as we would only have to target a single item VS several manual sub sub categories.
-
Tickets opened by email seem to keep their source colour formatting. This is an issue for us as the ticket's text is black on a dark background making the text unreadable with out pressing CTRL+A to highlight it.
-
We use pager duty and trigger this though service desk automation but a better integration would be better for sure!
-
This would be great to have Id love to be able to partly fill out a service request (in the Portal View) for someone and send them a URL that keeps the values I filled in.
-
Yes please manually making sure the cat and sub cat are the same before merging is a pain it should auto update to what the parent reflects as and continue to update if the parent is later changed.
