TheMav09

That fixed it, thank you! I did have an issue with the email portion but ended up just taking that portion completely out and it worked just fine. Now to get this all tweaked a little bit. Thanks again for your help :) 

Following your guide here. I keep getting the following error. Any idea what I'm doing wrong? "TestingIntegration: SWSD API USFailure: Http Unauthorized, reason: <message>Unauthorized</message> <description>["Invalid API token."]</description> , in url: ">api.samanage.com/.../service_requests.xml"

I read your post before I posted my question. My only concern is that I don't want to create multiple tickets. I want it all to be one ticket. I was hoping for a parent-child dependency of some sort.