TWilliams_VPS

@"ThimesX18" Can you share with me your workaround for this? The automation settings you have setup?

in Adding automatic Solution suggestions when creating a new incident Comment by TWilliams_VPS July 2023

This requested feature was a big part of my organization's decision to select Service Desk as our next IT Ticketing platform. It's pretty disappointing to learn that this isn't a native feature. We were under the impression that it was.

in Adding automatic Solution suggestions when creating a new incident Comment by TWilliams_VPS July 2023

Sorry no answer, I just wanted to say that I would like the option to tweak this as well. I would like to remove that field as well.

in Need to remove due date from the service catalog Comment by TWilliams_VPS July 2023

TWilliams_VPS ✭

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