TDTHWACK · IT Process Improvement Specialist · ✭✭✭✭✭

It seems a lot of what they do doesn't include testing. I know it's 'Labs', but the new line separators and whatnot for service catalog literally breaks my service catalog items and renders them unusable.

Thank you for this! The content looks excellent.

I just went through this and I ended on a solution of creating a view for Solutions created in the last 7 days, then sending out that link via a Power Automate 'weekly digest' once a week on Sunday afternoon. It's not very elegant, but it does get the visibility of new Solutions created without bombarding with…

It's still very much hit and miss for me. Sometimes it works and sometimes it doesn't.

I agree an 'a-la-cart' type thing for features would be nice for us. On the other hand, I also understand that billing would probably be a nightmare for SW. I do also agree with you that it's frustrating that most of the main features are locked behind a paywall; a very big paywall.

Weird, I posted this and now I can get into the store…

I can't comment on this one anymore when I had been able to for a long time. THWACK January Mission – Status Report - THWACK

Not just you. I was posting on the last monthly mission occasionally to check in, but now I can't. Plus it seems like, at least for me, the store is down again.

Are you sure? It says scheduled maintenance, but how long will that last this time?

I agree it would be nice to choose where that shows up. It would also be nice to be able to move the 'rate the AI' popup as well.

It'll be 'almost done' and 'just a little longer' for another 6 months at least, I'm sure.. Every update we're told they're in the 'last phase' and on the 'last step'.

100k point bump to spend on… nothing! It'd look good though.

It certainly doesn't feel like it exists!

Absolutely agree. It's cheaper than a lot of other ones for what you get so we stick with it, but I don't think it'll be too much longer until we make the switch.

There is a lot to be desired with DRE. It's worked fine for us since we switched to them 2 years ago, but pretty much every day I wonder if the cost savings isn't worth it.

This is really well written and something I would love to see implemented asap!

You can do that with an automation rule.

Yes, the lack of being able to customize placement is a big issue.

I like this idea. To get around this for now I have set up an automation that will reply when someone comments that, 'this ticket is closed and is not being monitored, please open a new ticket to receive assistance.'

I don't know the answer, but I have also seen some automation rules stop functioning.

This is a nice one, I like that you guys are seeking community feedback.

Makes sense. I wish there was a way they could indicate that you took already. I'm pretty sure I did, but who can remember what they did last week??

If the button is highlighted, does that mean it's done? I did all three weeks, but week two is white while weeks 1 and 3 are orange. I'm confused on what that means.

Same. I'm guessing it has something to do with the website upgrade.

That's what I thought, which is why I chose that and got it wrong.

When the Solution box appears, there's basically no outline and it blends in with the rest of the page. Visually I think it'd be good to outline that with a lighter color.

Still broken for me!

None of the polls are working for me yet, but I keep checking!

It's not yet working for me for Day 5 or 10. I'm not too worried about it, though. I appreciate your efforts!

Nevermind, it turns out I'm dumb and just chose the wrong alert. Darn naming convention...