TDTHWACK · IT Process Improvement Specialist · ✭✭✭✭✭

Nothing 'critical' from my team or me so far, just UI quirks. Overall, really nice job!

Doesn't look like it, yet. I'm not sure why I keep look.. I never win!

It will be tough to do Week 1: Day 5 today!

Tagging people is awful.. white background with grey text. Portal view is basically broken If a user replies to a ticket via email, the text comes in black and the only way to really read it is to highlight it. Many section dividers are black or too dark to see. Mainly talking about the one under the top Incident…

For the last part of your post, if you click the 'related' tab, then choose Configuration Items, you are able to search assets to attach to the ticket.

Ignore the I at the end, it doesn't belong and isn't part of the answer

Excellent!

Week 2: Day 5. I am getting the same poll missing error as last week.

Tharrr be a problem with yer data, matie!

Yes please! For our HR department, during the offboarding process they need to cc a number of people on the offboarding service catalog request. I ended up creating a group inside Solarwinds and added the emails there so that, at the very least, it saves them some time.

Yes please!

I guess I really didn't understand the question for today..

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I'd love to vote for today, but unfortunately the question is rather messed up!

I'm sure you're aware but putting here just for record.. Day 15 poll is also not working for me in addition to the other ones.

I was able to complete all polls! Thank you @"kpina" and your team for working to resolve that!

I'd upvote you twice for that one!

Great mission this month. I really enjoyed reading some of the snarky answers!

This is the big one for us. We are getting notifications for tickets that we don't need to worry about since our tech on the other side of the world is handling it. I can see the benefit for reporting, but please oh please allow us to disable notifications!

Is there somewhere to give feedback? There are some readability issues I've found so far

FYI I am still unable to complete Week 1: Day 5. I am still getting the 'post doesn't contain a poll' error

I've started bypassing creating a ticket and emailing my account rep directly and letting her create the ticket. That seems to get support that actually works instead of just sending me the outdated articles from their website.

I believe we also had that problem. I created a second package with the same settings and made it available via Company Portal so that I could direct people to uninstall the existing DRE and then install the one via Company Portal. Stupid workaround, but it worked ok.

We have the client set to automatically update and it seems to work pretty well. I haven't touched the intune version in about 6 months but it's installing the latest version on new machines.

I thought my computer was broken, lol. They are jarring for sure, but I do appreciate that it's easier to see links.