SteveSW

The CustomMIB hotfix fixes a different issue. The hotfix for this is the System Manager hotfix.

Michal is correct. I've jut finished going through the possible reports from Network Sonar and none of the available views show MAC address and FQDN at the same time. We will consider putting in a view that allows that combination in a later release. For now, I second Michal's recommendation of using Switch Port Mapper. It…

fchod, No. You do not have to have Excel installed to export to an excel spreadsheet format. You would need it for the "Export directly to Excel" option. Newer tools export to text, CSV, and html. Excel can open the CSV format. --HTH Steve

In Workspace Studio you can select "Devices" from the main menu system and then select "Export Devices". That will allow you to export to CSV or delimited text file. You can set your filters to only export those devices you want to export.

Do a repair of your Toolset installation to make sure all of IP Address Management's support files are in the appropriate location. Let us know if that fixed you up. HTH-- Steve

Run through the process again to make sure that the latest logs have captured what is going on. Then run ...\Program Files\SolarWinds\Orion\SolarWinds.Diagnostics.exe and it will create a diagnostics dump. Send that dump to me via private thwack mail. The logs should show the reason for the call path creation failure.

You can setup a custom SQL report using the following SQL: select AlertName, ObjectType, TriggerQuery, ActionType, Title from AlertDefinitions inner join ActionDefinitions on ActionDefinitions.AlertDefID = AlertDefinitions.AlertDefID where TriggerAction = 1 order by AlertName, SortOrder

sqyntz, The interface table and chart gadgets do not keep any historical data other than what is showed on the chart. There are a number of issues that arise when maintaining historical data and we leave that to Orion NPM. However, Toolset has a Network Performance Monitoring tool that might serve your need. Check out…

Sol, We assign a random ID to a device or interface when the request is sent from an Orion web page to a Toolset tool. The same ID is sent for subsequent requests for that same device or interface. Once you enter credential information for that ID on the Toolset side the map between ID and credential is stored local to the…

Please open a ticket with support so that we might work with you to find out why you are not seeing MAC, IP, or DNS of connected devices. -- Steve

JY, Try doing a repair of your Toolset 10.5 installation and reboot. HTH --Steve

beekertx, Does you domain admin account have login rights to that machine? Is there any kind of firewall between those two devices that may be blocking? --HTH Steve

ToddK, Toolset tools use only Access databases so you will not be able to point to the same database as NPM. However, since they only use Access databases (MDB) files they should not violate your hardening practices. --HTH Steve

giantbean, Please open a support ticket for this case so we can work with you to get this issue resolved. You will want to reference this thread and support will want to get your Workspace Studio logs. You can turn on logging by locating the WorkspaceStudio.exe.config file usually located in <Program…

ilevene, If you are wanting to completely clear out the database and start with a fresh database try deleting your NetPerfMon-Elements.mdb and/or NetPerfMon-Elements.cfg files and then doing a repair on the Toolset installation to replace your database file. Depending upon what version of Toolset you have you can find…

ecurti, Make sure that the community string is spelled correctly with the correct punctuation. Also, make sure you are not testing a read only credential during a read/write test. Which tool are you using during the test? Is it a classic tool or the Work Space Studio? While most tools only require read only community…

RoyalEF, It appears that the SwPortScanV1.dll file in Orion is causing a conflict with PortScanner.exe in Toolset. The Orion team indicated to me that this is a legacy file that is no longer used. Unregister it and retry your Toolset Port Scanner. You can unregister it as follows: regsvr32 /u "c:\Program Files…

For those modifying the SwToolset.MenuOptions file to customize your Orion/Toolset integration menu the file you will want to edit now is at: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 <LocalApplicationData>\SolarWinds\ToolsetIntegrationTray\Menu.xmlWhere <LocalApplicationData> =…

This has been fixed in 10.1. To work around this in previous versions you can delete the following file: C:\Documents and Settings\<your account>\Local Settings\Application Data\SolarWinds\Dashboard\DockWindows.xml This will reset your application view back to the default.

raguas, The NPM in Engineer's Toolset does not do custom polling. You can use the SNMP Real TIme Graph and type in your OID for the temperature manually. Alternatively you can check out the Network Device Monitor free tool to set up a custom poller. I recommend you look into our Orion NPM product. It is designed to do…

gdlog, Which interface monitoring tool did you use in the Engineer's Toolset? And which specific statistic were you monitoring? It maybe that you monitored incoming/outgoing combined with one tool and just incoming or outgoing on the other. --HTH Steve

Scott, Thanks for your feedback. What SolarWinds products do you have installed (Toolset, Orion, Kiwi, etc)? You reference an upgrade to 10.5.0.79 which would indicate the SolarWinds Toolset product. However, those stored procedures do not exist in the Toolset product. If we can identify which product you are having…

We have seen cases of devices actually returning zeros for MOS but VoIP Monitor should not be storing any value when there is a timeout error. With VoIP Monitor 2.0 we use the SNMP timeout and retries settings from Orion so that will let you bump up the timeout/retries to get rid of the timeout error. Also, It is possible…

Sol, What version of Toolset are you using? 10.7 contains a bug fix for a packet decoding issue. -- Steve

For those modifying the SwToolset.MenuOptions file to customize your Orion/Toolset integration menu the file you will want to edit now is at: <LocalApplicationData>\SolarWinds\ToolsetIntegrationTray\Menu.xmlWhere <LocalApplicationData> = <ProfileFolder>\Local Settings\ Application DataThis is for the current method of…

sonic6t9, You can install Toolset on a server or on a workstation. It is for use on one computer at a time. Windows 7 has tighter security than previous OS's and may be conflicting with your COM components. That is one of the reasons why we changed the way integration works. Check your list of services in Control Panel and…

I am not sure I am following. Are you saying that you have duplicate call paths or that you have some call paths that have stopped collecting? If you send your diagnostics in we can look at how your call paths are configured and what is being collected.

There are no command line switches for IP Address Management. The closest you can get right now to what you want is to right click a subnet and set it up for auto-discovery on a specified interval. Then when you start IP address Management up it will periodically re-scan the subnet. -- Steve

Bryan, I think this is because your website and poller are out of sync. I know you have a preliminary version of the service pack on your poller but we never set it up on your website. When you can use the steps I sent in my email to sync the website up to the poller. If you still have the problem then send me the voip…

Yes, the values are being averaged over the polling interval. If you want to use the systemTotalCalls poller you can set it to be a type of "Counter". When a poller is set to the "counter" type it tracks the continuing total AND the difference between the current value and previous value.