Spartacus

Thanks for the verification Ian. We'll need to get the SolarWinds diagnostics files from you to look into this. Can you please raise a support ticket and mention that you have spoken to development on thwack and that we have requested you send in the diagnostics for further analysis. I'll need the UDT logs to be set to…

Sounds like the same problem as http://thwack.solarwinds.com/message/139659 This issue was resolved in CatTools v3.7.0. It related specifically to Windows 7 and Windows Server 2008 R2 file management changes within these O/S. Prior to v3.7.0 CatTools would re-use the same temporary file for diff reporting, which for…

No worries. Glad it resolved itself. Love the avatar by the way... :)

Will, With respect to variations for a custom device; as you are creating your own custom script for the device, you shouldn't need to override anything because it is assumed you would code the custom script correctly in the first instance (i.e. to correctly handle all the device responses/prompts and send the relevant…

Has your CatTools software maintenance expired then? If so, then this is probably why you were redirected to here initially. I've just noticed in your log the message: CatDBUpgrade DB:304000 to 302014. This suggests that at some point, the CatTools database was upgraded to the current latest release (v3.4.0), but on the…

The Generic.Device type is based around Cisco IOS type of responses, however with the variations feature, you still have the option to override the default script variables (such as the command used to backup the device, etc.) within the variations options. If you device is very non-standard though, then you may need to…

Awesome! Glad to have helped. Steve

Which Crossbeam device type (in CatTools) are you using? What prompt do you see after the password is set to the device?

The output looks OK from the capture provided. Are you seeing the following 'debug' lines in the Info Log? * Checking Cisco Router for vrf table information * [No. of VRFs] vrfs found on Cisco Router. Collecting ARP data for vrfs * Collecting Cisco Router vrf table information * Waiting for an echo of show ip arp vrf…

Hi markus, I'm afraid the Juniper.Router out-the-box script can only be customized internally by the CatTools product development team. It is not customizable by end-users. I'd therefore recommend raising a support ticket feature request. Once you get the automated response message back; reply with the following…

This is the correct behaviour. It is simple the device sending an echo of what CatTools is sending. CatTools sends: <W-13:17:49>foobar[13] Device repsonds: <R-13:17:49>foobar[13][10] My thoughts is that a Carriage Return [13] is not adequate enough for this device in order to actually fully action the username to the…

Tom, Looks from your debuglog that there is a whole bunch of VT100 escape sequence characters being returned by your device, which is possibly causing issues when CatTools is trying to determine the device hostname. Could you try the 'Cygwin' device type script in CatTools as this removes these type of characters. Failing…

Have you rebooted the system too?

Hi Dana, Can you verify please which report you are referring to here? Thanks, Steve

Mike, I believe that v3.6.0 should already (out the box) handle the "!Time" config line for the Cisco Nexus (Cisco.NXOS)as ignore text in the Device.Backup.Running Config activity, so should be no need to create a custom template. You may want to give this a try so you can then use the Cisco.NXOS device type as normal.…

Hi sharky, I use VM for a range of CatTools testing and development work, so I don't think its a VM issue. If you update a .txt script (activity or device) CatTools should pick up the change as soon as you drop it into the 'Scripts' folder. The INI files are a little different in that if you create a new one, you do need…

There may be something else going on here then. Are you able to raise a support ticket, so we can get some diagnostic files from you? Steve

Hi Dave, I think you may be in the wrong forum. This is the Kiwi CatTools forum! :o) Steve

Which activity is it you are running for your backup? Is it the Device.Backup.Running Config activity?

Hi Achu, Do you have the device Enable username set in the 'AAA Username' field? If not, try this and see if this works. Steve

Hi Will, I think there are most likely backspace characters. To verify, select the 'Enable Capture Mode' option under the File menu and then rerun the activity against this device. Then open the CatTools install folder (normally \CatTools3) and then the \Debug folder. You should now see in there a Debuglog .txt file for…

Hi John, If you have software maintenance for CatTools, I'd recommend opening a support ticket so we can look into this further as it may be something specific to the FW upgrade. Please send in the following files when you open the ticket: 1) a CatTools device capture (debug log).…

No problem. Once you receive the revised script can you post back here with the support ticket # so others can refer to this case if they get the same issue. Many thanks, Steve

This is very non-standard paging behaviour. As I mentioned before, you'd normally see a paging prompt like --More-- to indicate that you need to do something to display the next page; however if you are not seeing this, then it will be near impossible to get CatTools to work with this device unless there is a way of…

Hi Leonardo, Are you appending the '-c' switch (to get into CLI mode) to the end of your password by chance? If so, try removing this to see if the device then enters menu-based mode instead. Please let me know how you get on. Steve

You'll need to talk to the Sales team for that answer. Click on the Contact Us link on the Kiwi website for the sales contact details.

Correct - in order to upgrade to a more recent version, you need to have a valid maintenance plan at the release date of the version you wish to upgrade to. v3.7.0 was released on 03/20/2012, so as your maintenance expired prior to that date you will not be able to upgrade your existing v3.4.0 system to v3.7.0. Regards

I presume therefore you are using the F5.BigIP device type for the LTM then which did support SSH earlier than the F5.BigIP.GTM device type.

The SSH support for F5 was added in v3.7.0.

Are you using the latest release of CatTools (v3.7.0)?