Spartacus

Just received confirmation from another CatTools customer that Cisco Security Agent was causing a problem. The log had the following: 'C:\Program Files (x86)\CatTools3\CatTools_Service.exe' (as user NT AUTHORITY\SYSTEM) attempted to execute the new application 'C:\Windows\SysWOW64\cmd.exe'. The operation was denied.…

Would I be correct in assuming that the command: backup startup-configuration to 10.21.1.16 is actually performing a TFTP transfer (or some other file transfer protocol) of the file to a remote server 10.21.1.16? Is 10.21.1.16 the CatTools server?

Hi karel, I'm glad you are up and running again. I have a couple of points I'd like to mention though (which may be useful for others following this thread also). When you upgrade to v3.4 from a v3.3.x or older version, changes are required to the CatTools database schema to add new fields (for example: the new SSH…

Hi Kevin, That's a bit strange that the command is intermittently being included in the config output. The code should be stripping it off automatically every time. Is there a chance that the command gets echo'd back after the CR is sent to execute it? If so, then that is the cause of problem. One workaround which 'may'…

Aha! I looked back in the thread and you said you are using CatTools 3.6.0? In 3.7.0 there was a fix for the Device.Backup.TFTP activity for an issue where CatTools would report "Backup via TFTP results: Failed" although TFTP file is successfully transferred. I can't say for sure, however upgrading to the latest version…

rolonv / bravoromeocharlie Can you check the logs of your anti-virus/firewall software, to see if it has any information regarding the blocking of diff.exe or any cattools .exes. Thanks, Steve

I'm afraid CatTools does not support web interfaces for devices. Steve

Hi Achu, It appears from the debug log that your device is responding with 'invalid input: running' after CatTools has issues the 'show running' command. This would suggest that either: a) the 'show running' command is not supported, or b) the login credentials you have set this device up with in CatTools does not have…

mhansson, I'd recommend raising a support ticket for this, so it can be investigated further. Steve

jstarling wrote: Ok, so now that it is working, how do I save the files to Save the files to where? What files are you referring to? Rgds, Steve

Many thanks for the scripts and ini files Scott. Great work with the custom scripting! I've updated out internal tracking case with a reference to this posting. Regards, Steve

Good to hear. Go-on... treat yourself for Xmas! :)

Cool... thanks for posting back the cause of the issue. (and I've raised a bug for the "client script error: variable is undefined 'loginstd' on line: 355" issue too)

Hi Larry, I apologize in advance for stating the obvious, but I'm presuming you clicked the 'Dismiss' button in the banner relating to this message? If so, then have you added additional devices to UDT since changing the polling intervals? If you have, then can you verify that you also modified the 'Default Node Poll…

You may well be correct in that the file is still in the process of being transferred after the activity is reporting the failure. However CatTools reporting a failure may be due to one of a number of issues: * the command is not echoed when you type it, or * the command takes longer than the default CatTools 30 seconds…

So does the original Device.Backup.TFTP activity work now too? Note: this particular activity initially uploads a file to the CatTools \TFTP sub folder to compare with the last backup. It then renames it and moves it to the filename and path you have specified within the 'Current File' field of the activity Options tab.…

You could try one or both of the following: - In the first tab of the ARP report activity, uncheck the 'Overwrite existing report' option to build up a master report over time (so it captures the IP's over a period of time). - Use the Device.Interdevice.Ping activity…

Hi karel. It's beginning to sound like you may either have a corrupt entry in the CatTools Activities database table, or maybe the database itself is corrupting. I'll work with support on this one. I may need to get a copy of your CatTools database (probably best via support rather than attaching here within a public…

You are most welcome Achu. With regards to your question on restoring configuration files, the backup files created by the 'Device.Backup.Running config' activity are just plain text files. Depending on which device it is, you may be able to restore the configuration via TFTP. I'd recommend checking your device user manual…

rohitsood-- The STOP button in the Activities pane of the CatTools UI does not stop the CatTools service (CatTools_Services.exe). The STOP button simply terminates the currently running activity. If the STOP button is not responding (and note that there may be a short delay until it reaches a 'check for STOP button push'…

Hi Lee, With regards to your Solarwinds Case #88273, I have sent you a reply via the support case and have copied in the person handling this case. I've also raised a development ticket to update the CatTools API help documentation with a bit more 'meat' as I agree it was a little lacking. I'll probably just be adding what…

Cool... thought "no cli more" was worth a shot! Should make things a lot easier as cleaning up the garbage characters can be a little nasty. Prevention is always better than cure.

Seeing as you have maintenance, I'd recommend raising a support ticket so that your case is then properly tracked in the system. Support can also then get some device captures from you which will assist the CatTools development team. Kind regards, Steve

From feedback we have received from customers, it is now recommended that to backup Fortinet devices, you now use the Device.Backup.TFTP activity in CatTools. The Device.Backup.TFTP activity uses the 'execute backup ... tftp' command syntax. You just need to feed the missing part for the command into the 'File to write to…

Hi Keith, Have you received any feedback from Microsoft yet? We've been unable to recreate this issue in-house when installing just this update on a clean Server install, or by applying all updates to date. Regards, Steve

It's a little hard to tell without seeing the full debuglog, so you may want to send me this offline? If I had to take a guess, I'd say its the DEVICE_MORETEXT = ":" that you have specified that is causing the problem, as I can see CatTools is sending a ' ' (whitespace character) at the end of the debugfile which is…

Excellent... thanks for posting back with your update. Regards, Steve

You may want to try using the %ctUM: EchoOff meta command prior to sending the response to the password prompt, then the %ctUM: EchoOn after to re-enable echoing.

- mhansson From your device debuglog above, it appears that after CatTools has done what it needs to do to turn off the output paging (set output standard) and returned to the config global mode prompt (i.e. fgt200a-a (global) #); no further commands are sent, so after about 15 minutes of inactivity the device times out! I…

I noticed with Symantec that you can also add exclusions for folder(s). CatTools downloads the current config to the \ClientTemp folder before it runs the compare. You may want to check if you can add exclusions also for this folder (and also maybe the \Configs, \Dated Configs, \Reports and \ConfigChanges folders also).…