Spartacus

Hi Craig, Can you verify for me please where in the User Interface you see this 'unknown' status? Is it in the Search Results page, or somewhere else? If it's in the Search Results page, then I'm assuming you mean the 'Unknown' Connection Type icon next to the MAC Address (which is the MAC Address for 'Endpoint' rather…

Hi kev2five Prior to CatTools version 3.2.0, the DB.UpdateDevice.Text field activity was formally known as Database.Update.Device text field. If you really are on version 3.0.3, then it may well be the case that the Database.Update.Device text field activity did not exist in that version. I'd therefore recommend upgrading…

Hi Paul, By default, the Linux.RedHat.Bash device type will send the commands as follows: - Send command to device - Pause for 1 second - Send a CR to execute command. You can add an additional delay between the sending of the commands by inserting the CatTools %ctUM:PauseTime xx meta command (where xx is the time to pause…

Hi drbest, I'm presuming on the H3C switches, you receive paging prompts of either: ---- More ---- or ------ More (Press CTRL_C to break) ------ Therefore as the paging has not been disabled, what you are seeing are the resultant characters which the H3C responds with after CatTools sends a 'space' character to move onto…

Hi rburney. The Cisco.Wireless.LAN device type in CatTools should be trying both of those commands for the 'Device.Backup.Running Config' activity, so if 'show running-config' isn't supported, then CatTools will automatically try show run-config' straight after. However, a number of customers have said that the data which…

Hi bobstevens, I'm afraid there is no way to customize the 'out-the-box' activity, although I can add it as a feature request if you'd like? However if you are familiar with VB Scripting; you may be able to create your own custom activity to get the data you need. See: www.kiwisyslog.com/.../act_creatingcustomactivity.htm…

Hi, Can you confirm for me please which CatTools activity you are using so I can tailor my answer accordingly. I'd hazard a guess at the 'Device.CLI.Send commands' activity... but thought it best to confirm first rather than me go off on some rambling tangent! :o) Steve

Hi LITTBARKI, If you can telnet or ssh directly to your 'proxy sock' device and you can then (once connected) issue either a telnet or ssh command to connect to a different device; then you may be able to set this up in CatTools using the 'Connect Via' (jumphost) feature. See…

If you're familiar with VB scripting, you may want to try creating your own CatTools custom device script for your Telco Systems switch. (see http://www.kiwisyslog.com/help/cattools/dev_creatingcustomdevice.htm) The template provided with CatTools is based on the Cisco IOS for a Cisco Switch, so if your Telco Switch is…

Hi chris_R, The error you are seeing above however relates to the device login (post establishing the SSH connection) failing because the AAA Username specified is incorrect. I can see you are connecting over SSH to the device from the log above, however can you verify whether only SSH credentials are required when…

Which device type are you using?

Hi John, If you mean you want to install CatTools on a local system, but have the configs and dated configs (and other report files) saved on some other server; then yes this is possible. You simply need to change the default report, configs and other filesystem paths for each activity to point to your server instead of…

Hi-- If you have specified a server name, try using the server IP address instead and see if this works. Regards, Steve

Hi Andy, I seem to remember a while back many moons ago a support case where a particular Cisco OID had a suffix issue (it was either required or you needed to drop it). I have a feeling it may have been relating to serial numbers. Try dropping the last .0 from the OID and see if that fixes it. If not then try appending a…

Hi Todd, Sometimes the CatTools Service doesn't pick-up the license change properly and requires a restart. Please follow these steps to see if this fixes it: 1) Shut down the CatTools Manager interface (UI) 2) Stop the 'CatTools' service (or 'Kiwi CatTools' service if using a version prior to 3.5.0) from within the…

Hi Henk, CatTools device scripts normally work around a known 'anchor point' (normally the CLI device hostname prompt). From the sample capture you've provided, it looks like there is nothing consistant which can be used as an anchor point therefore you may be out of luck trying to get this device supported with a custom…

Hi David, The Device Name is used as the key when importing devices. Therefore if you export your devices, change the device names and reimport, you will end up with a duplicated set of devices but with new names. You probably want to try using the CatTools API instead. With this you can iterate the devices and update each…

Hi Alfred, Are there any other messages of interest in the 'Info Log' pane prior to the The following command is invalid: show version message? NOTE: Change the drop-down field at the bottom of the 'Info Log' pane to level 4 logging (Show Debug events and above). Regards, Steve

Hi netadm1n Hopefully my answer in your other thwack posting has helped a little here. However in regard to getting CatTools to send data first to a device, you could also try turning again to the Variations feature. Take a look at the Pre/Port Login tab. This allows you to tell the device to send specific keystrokes pre…

Hi Francesco, When CatTools is running an activity, you are locked out of making any device changes within the CatTools UI. Once the activity completes, the menu items should be available again and you will also be able to edit your devices. Alternatively, you can terminate the currently running activity by clicking on the…

Hi birka, The filename variables are part of the CatTools core and as such are not customizable... sorry. Regards, Steve

This issue was resolved in CatTools v3.7.0. It related specifically to Windows 7 and Windows Server 2008 R2 file management changes within these O/S. Prior to v3.7.0 CatTools would re-use the same temporary file for diff reporting, which for Windows 7 and Windows Server 2008 R2 would result in mis-reporting changes due to…

Hi Max.Caines I've checked the API code and it would appear that the DeviceSave method requires Device to be strongly typed (as Device) in order to save. Unfortunately VBScript creates everything as a variant type which is why you are seeing the type mismatch error. Is there any particular reason as to why you are having…

Hi, First of all, you may like to upgrade to the latest and greatest release 3.8.0 as this has some important bug fixes and changes within it. With respect to the backup question; CatTools has 2 backup activities (although they are not supported on all devices, see our online device matrix). For the Cisco.Switch.IOS device…

Are you looking for a device type in the dropdown list of Ericsson.ATM by chance? If so, try looking for Custom.Ericsson.ATM instead. (Note: you can filter by setting the Vendor to 'Custom' first). Failing that, try restart the CatTools UI again. This should refresh the device list. Remember, you will also need to create a…

Hi TonyM, The CatTools timer is normally stopped when the CatTools Manager (UI) is opened. Are you sure it is stopping on close of the UI rather then on open? You can test if the timer is still on by creating a simple activity (login test for example) and to schedule it to run every minute, start the timer, close the UI…

Hi sharky, By creating a Cisco.Router.general.txt.custom file, this extends the 'out-the-box' Cisco.Router.general.txt file with your custom activity. The scripts are then combined at run-time to create a single script, which is used by the client thread allocated to the device. It sounds like a coding issue in your custom…

Hi rnagelkdl Have you tried the 'Connecting via a session' feature? http://www.kiwisyslog.com/help/cattools/dev_connectingviaasession.htm The only thing with this is I don't think that there is a particular graceful exit to clear the connection. It probably just waits for the connection to timeout. Regards, Steve

Hi Martin, If the device does not display any prompt (i.e. '>' or '#' for instance) or some other form of reoccurring text, then the Generic.Device type in CatTools will not work for this device. The prompt is an 'anchor point' that CatTools checks for after each command has been sent. Without a prompt, CatTools will be…

Hi Sridhar, It seems the connection to the device from CatTools has been terminated for some reason. One cause of this could be that the 'exec timeout' setting on the device has been reached due to inactivity between the device and CatTools - maybe CatTools has hit a paging prompt (e.g. a --More-- prompt) and doesn't know…