Spartacus

Hi MCMurphy - In your original post, you mentioned about hitting the 'Test' button. I just would like to verify that this is the Test button you see on the 'Define Node' tab of the 'Add Node' wizard - correct? Regards, Steve

It looks now like your device is sending the prompt of 'User:' where as Cattools expects the prompt of 'User name:' Try overriding by adding the text User: to the Username Prompt: field in the device setup Prompts tab. Steve

I noticed from your device debug log that you are using CatTools v3.4.0. You may want to try upgrading to v3.5.0 to see whether the problem is resolved (there were a few changes to the Cisco router & IOS switch scripts in 3.5.0). Failing that, I'd recommend opening a support ticket. We have a connection tester tool which…

Can you try installing the PuTTY Telent/SSH client onto the same system that is hosting CatTools and check whether you can manually connect OK to these ASR routers? If you can't connect from the CatTools hosted system with PuTTY, then it could suggest an ACL issue maybe?

Hi Greg, Very wierd. You may want to compare the content of the two files to see what TextPad did to the .INI file. Glad you managed to resolve it though and many thanks in posting back your findings. Regards, Steve

Hi again! What you are requesting IS already the current behavior of the CatTools backup. The config file saved on disk in the '\Configs' folder is always updated whenever the activity is run, regardless of whether there is a change detected or not. Check the date in the file attributes to verify. :) Regards, Steve

Hi Ten48 - In the UDT Service Release 1.0.1 we enhanced the 'delete node' feature (in the Port Management page) to provide you with the option to choose whether to delete a node from UDT only or all Orion modules. To access this feature, from the UDT All Nodes resource, click the 'Manage Ports' button then once in the web…

Hi kdn, CatTools is most likely detecting the CatTool Service running on the old server which is using the same license key. Check the current processes on the old server and ensure that there are no CatTools processes running. You may also want to ensure that CatTools is fully uninstalled from the old server in case the…

...oops, and I missed the important part with regards to uploading on thwack. To upload a file, click on the Options tab (next to the Compose tab which are both just above the previous posting text box), and click the Add/Update button to display the 'Attach a file' dialog. Steve

By using the Device.CLI.Send Commands activity: http://www.kiwisyslog.com/help/cattools/act_devclisendcmd.htm you can send commands to the CatOS device and capture the output to file (which you can save on the CatTools server). Enter the show tech-support command in the 'List of commands to be entered on the device' field.…

Hi Vineeth, As v3.3.11 is a little dated now, can you try downloading and installing the latest version (3.4) to see if this works any better. Please ensure that you install/upgrade using the steps highlighted in the following Knowledge Base article: http://www.kiwisyslog.com/kb/how-to:-install%10upgrade-kiwi-cattools/…

Hi Phaedrus2, To troubleshoot this issue we'd really need to get some diagnostic information from you about your device, which may contain some sensitive data; therefore probably best to raise a support ticket rather than request you send over a public forum. Once you've raised a ticket, could you please post back here the…

jijjhn There have been database schema changes since 3.3.14. You will need to restore a backed up version of your database (i.e. a version from 3.3.14) in order to get back up and running again. Check the \KDB Backups\ folder to find a database backup from around the time that you did the upgrade, then simply stop the…

Hi timsilverline, As your comment is NCM product related, you may want to (if you haven't already done so that is) post to the NCM forum so the relevant product manager is made aware of your request. Regards, Steve

Hi Elwyyn I'd need to get some CatTools diagnostics from you to look into this problem further. Are you able to open a support ticket? Regards, Steve

Hi /Jan, We'd need to get a device capture from you to see who the device is responding to commands, etc. Can you take a look at the following KB article http://www.kiwisyslog.com/kb/how-to:-get-support-for-your-device-added-to-cattools/ and then raise a support ticket feature request with the log information. Regards,…

Hi Mickey, Are you using the Cisco.Switch.IOS device type in CatTools? Regards, Steve

Hi Mike, The error is occurring when CatTools is trying to create the report file to email. Seems you are running out of system resources. Did the reboot fix it? You may also want to check that the 'Overwrite existing report file' option on the 1st tab of the Activity setup screen has been selected. Without this item…

CatTools device type scripts will generally either automatically handle the paging prompts like --More-- or "Press Enter to continue or <CTRL-Z> to abort"; or they will issue commands to disable paging so these prompts don't occur (for instance: 'term len 0'; 'no paging', etc.) What CatTools device type are you using and…

Hi hariharanp, I'd need to gather soem CatTools diagnostics files from you to look into this further. Can you please raise a support ticket for this issue and one you receive the automated response, reply again with the following diagnostics files (as a zipped attachment). 1) the infolog.txt file from the CatTools install…

Hi Paul, In order to troubleshoot this issue, I will most likely need you to send me some log files from CatTools. As this is a public forum and some of the logs may contain sensitive data, it may be best if you have software maintenance to raise a support ticket and take this offline. Please include in the ticket that you…

Hi Rob, Ignore text for the Device.Backup.Running Config activity needs to be added within the device script itself, as there is no field available in the activity Options tab to specify ignore text. Attached (within the zip file) is a revised Occam script that we modified recently for another customer, to ignore the first…

Hi hesonder -- This is a known issue with the Top XX Nodes by Percent Port Used' resource which came to light recently. The error occurs when there are nodes added to UDT, but there are no ports in UDT relating to these nodes (hence the 'divide by zero'). If you check the 'All UDT Nodes' resource, you should be able to…

Try removing the '0' from your command %ctUM:PauseTime 05. I'm fairly sure that the whitespace is an issue but if the above doesn't work, try add a space between the ':' and 'PauseTime', just in case whitespace IS a problem. I do know that you must get the case correct with all activity variable commands though, but you've…

Hi Leonardo, Which CatTools activity was running at the time? Regards, Steve

Hi David, When you say you stopped the service, do you mean you hit the STOP button in the CatTools Manager UI (in the Activities pane) to stop the CatTools scehduler timer; or did you stop the actual CatTools service (via the Windows Services Manager?) Kind regards, Steve

Without seeing the device logs from CatTools; I'd take a guess that you may not have configured your device to enter Privileged Exec (Enable) mode with the level 7 credentials and as such the 'term mon' command (which CatTools disables in the Cisco.Router.General device type script for most activities) cannot be executed.…

Very surprising that one of your devices is failing to execute 'conf t' command. Have you tried a manual PuTTY session to the device using the same credentials for the device as you have specified in CatTools? What happens? Can you run the command or do you get the same error? The only thing I can think is maybe you are…

Hi ktatum, This issue is something we are currently investigating. To date there has been just one other report of it being a problem and from what that customer has been able to find, its related to a security fix in Microsoft Update KB2533623 and relates only to x64 Windows O/S. Also on that customers machine, regsvr32…

Hi thewizards2k2, The issue appears to be that the device simply stops responding after CatTools send a CR is execute the 'show running-config' command. CatTools then hits the command timeout limit and abort the activity. Did you raise a support ticket for this one? Steve