Siviu_iBO ✭✭✭

Hello and thank you for the reply. The main issue I currently have is understanding how to properly search for Incident Type X records where the text field "Employee Full Name" matches the value from Incident Type Y field "Employee Name" (user type field). I attempted to use a GET query with category/subcategory and custom…

Just out of curiosity, why do you need to change the name of the request like this? Have you tried this:

Hello, Did you create a Dynamic form rule for your custom form to be activated based on conditions?

Currently, there is no native way in SolarWinds Service Desk to automatically attach predefined Tasks to an Incident at the moment it is created (unlike the Process tab behavior available for Service Catalog items). I’ve also heard that SolarWinds is planning enhancements around Runbooks / automation that would allow…

I need to differentiate who resolves it (agent or requester), so this does not resolve my issue.

Hello, Is this option available in SWSD now? Thanks

When I say to clear data on the server I mean with automations or form logic. You can clear data on only a few system fields and only in automation rules: Department, Site Category, Subcategory and Group Assignment.

You can do this when you first create a record. After that, when the record is inserted on the server (server side), you are no longer able to clear data on the server after the record saves. I did not find any method to clear values on dependent fields or when fields hide after the record is created. SWSD support team…