Comments
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Adding to Havens1515, I also have dynamic form Rules for custom form tied to custom fields triggered in the workflow process of service request/catalog item - which is in place to require service agent to add input upon form population at end of IT tasks execution which will not allow the state change to be resolved until…
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Agreed, and subsequently I have requested this type of feature for notifying users when an approval or task has been assigned, as well as to alert when still pending after the set due date. Notifications and even reminders via email is inefficient and outdated, as they only get buried under the influx of incoming emails we…
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I'm bouncing off of this, as frustrating as it is for fact that this has been an issue for over 2 years now, and still an issue - but furthermore this feature should be capable with automation so that if an approval has been pending for x amount of days, update record for approval workflow to re-assign the approver to a…
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Mark, thank you for this workaround suggestion, though unfortunately for my specific case this approach will not work as per regulations and mandates enforced by validation with SOP procedures in place for approvals. Our approvals are regulated as applicable to service request for user access in a regulated lab…
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Agreed with significant need for "Add Service Request Process Update Record" in general, as this limitation specifically is a number 1 cause for roadblocks preventing me from applying automations in Service Catalog Request Process workflows. Such as updating record for approval task, to automate time based condition, for…
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Hey Steve, you may have already gotten the direction needed for this!? If not, from what I see per your restrictions - you also need to add restriction at the assignee level in addition to the category and department level. Restriction reference below is for one of my Role groups which reflects that role with restriction…
