Comments
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Hello and sorry for the late reply... I think there is a solution for you! It is somewhat hidden, but if you go to the template for "Incident Changed for Requester", there are 2 settings underneath. See below: If you uncheck the top box, the requester should no longer receive any notifications about their own actions. I…
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I think that's a great ask. While it isn't something you can bake into the features today, this is a great candidate for a feature request. thwack.solarwinds.com/.../feature-requests
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Done!
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That's the best way to get it in front of our product team!
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I think that's a great ask. While it isn't something you can bake into the features today, this is a great candidate for a feature request. thwack.solarwinds.com/.../feature-requests
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This can be done in the Automation Rules on the Professional license plan. Take a look at the documentation link and let me know if this is helpful. documentation.solarwinds.com/.../automations.htm
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I think that's a great ask. While it isn't something you can bake into the features today, this is a great candidate for a feature request. thwack.solarwinds.com/.../feature-requests
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Hello, which product are you trying to perform these actions in? This forum is specific to the SolarWinds Service Desk which is a cloud platform. I can help get your question to the right place if you can advise me which tool you're having issues with.
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Great question! Check out this link to the documentation specific to Pagination.
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Let's attack this 1 step at a time. [quote userid="288234" url="~/product-forums/solarwinds-service-desk-swsd/f/forum/94100/track-regularly-recurring-tasks-of-a-specific-type"]First, a service request has only one default assignee, and that can't be changed upon initial request, not that I can see. [/quote]Have you tried…
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There's no means to retroactively ask emails to create tickets unless you can ask the mail server to do a "one time forward" or manually forward them. Alternatively, if you can export them into a simple CSV format, you can create them as tickets via import. To make sure I understand correctly, any new tickets are being…
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Many of these can be done in the Automation Rules on the Professional license plan. Take a look at the documentation link and let me know if this is helpful. documentation.solarwinds.com/.../automations.htm
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I think that's a great ask. While it isn't something you can bake into the features today, this is a great candidate for a feature request. thwack.solarwinds.com/.../feature-requests
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I think that's a great ask. While it isn't something you can bake into the features today, this is a great candidate for a feature request. thwack.solarwinds.com/.../feature-requests
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Great question! It's not labeled the same as a filter as it is in the columns, so this would be good for our Prod folks to look at, but there is a very easy way to do this. It's called "Service Request" (Yes). Take a look below:
