Comments
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Howdy @"ToryJHTNA"! This could certainly still be a valid request. The "Printers" table you're referring to doesn't show there, and those objects work a lot like Software does today. Those specific printers are ones discovered based on the drivers and port connections on an Agent Discovered Computer. They're different than…
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Howdy @"cdow2011" Please send this to (servicedesksupport@solarwinds.com) This definitely isn't intentional and if we need it to get to the Engineering team, we need to start it with a support case.
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Howdy @"DKessinger" , If you don't want this rule to apply to Catalog Items, you can add a condition in that tells the rule to only target Incidents and not Service Requests. The field is called "Service Requests" and you would set the value to "No". Let me know if that helps!
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Howdy @"VeraAdmin" , What's likely happening is that the Process is empty or complete. Service Requests have a feature that allows them to resolve automatically when all steps in the process are done, and that means if there are no steps added, they think they're done. To avoid the automatic resolution in your scenario,…
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Howdy @"tim.wier" , You can get your user's IDs by starting with a GET Users query. Check the documentation here: https://apidoc.samanage.com/#tag/User/operation/getUsers Additionally/alternatively, you can see a user's ID in the URL when viewing their profile in the platform. For example: app.solarwinds.com/.../8049635…
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Howdy all, This is good feedback and I'll share with our Product Management team. I'll see if we can get them to join the thread to discuss.
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Howdy @"JackTotey" , This feature has been part of the platform for quite some time, but was "off" on our side for a while. We've fixed the issues so it's back in action. As an admin of the platform, you can Enable/Disable this feature. Here's an excerpt from our documentation: "Enable sentiment analysis to quickly…
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Howdy @"chrispacifico" , Is this what you're referring to? Can you share a screenshot of what you see? Try to capture the same area that I did, including the SolarWinds logo in the top left. Along with that screenshot, can you share a screenshot of your User record? You can sensor your email and name if you wish.
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Howdy @"pamsherrodd" There are two sections when allowing a new domain. It sounds like you found the Allowed List in Email Settings. There is another section you may need to see under Global Settings and Service Portal. Here you have another area to Allow Domains. With the domain added and allowed in both sections, there…
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@"rsninchi71" I am glad it worked! Did you go with the Pie or with the Bar chart? That's the real question!
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Howdy @"rsninchi71" , This is absolutely possible. Start with a Blank Widget: Next, set your parameters, choosing between a Pie or Bar chart: Finally, add your filter for Last Day: That should do it!
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Howdy all, @"errorqueen" is correct. Only Custom Fields can be placed in Custom Forms. Most record types, such as Incidents and Assets, will already have the Site and Department fields on the record, so there is no need to add those fields. Where are you trying to add Site and Department?
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Howdy @"Worsleychase" ! This functionality is on the verge of release. The team is finalizing some things but this has been tested in some of our dev accounts. You can see the mention of it in our What We're Working On (WWWO) page. When this is released, there will also be accompanying documentation on how to leverage it.
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Howdy @"helpdesk_survivor" ! I want to clarify something... You said that the approval will go to the one who is requesting on behalf of, rather than the one who needs the software. That is only true if the person submitting is not replacing their own name as the requester. Since this is the case, it sounds like this could…
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Makes sense! I think that if you changed the default role for all users to STU, this would solve all your problems. Again, there's no negative impact to giving them the STU role. Instead, you just avoid swapping them from Requester>STU>Requester again. Also note, there are two features you could leverage in the specific…
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Howdy @"DKessinger" I'm sure there is a way to do what you want in OneLogin, but I'm not a pro with OneLogin so it's hard for me to explain. The Service Task User(STU) role only adds the My Tasks section to the Portal, so you may consider just making all users as STUs rather than Requester. There is still no cost to be a…
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Yay! Love a quick win.
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Howdy @"samarth.upadhya" , Just making sure, you're following this POST example, yes? https://apidoc.samanage.com/#tag/Service-Request/operation/createServiceRequest (https://api.samanage.com/catalog_items/{id}/service_requests)
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Howdy @"Rowmeister" and @"gvallis" ! To use the SolarWinds Service Desk API to retrieve all attachments from tickets, you need to make a series of API calls. The API calls will need to first list all tickets and then fetch attachments for each ticket. SolarWinds Service Desk API uses RESTful principles and provides…
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Howdy both! Support is typically the correct way to go about this, but if you're already in touch with support, maybe I can follow along. Please reach out to me directly with your email you use to log into SolarWinds Service Desk and I'll see if I can't get some better optics on this with you. (sean.sebring@solarwinds.com)
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You can't pull the name of the Condition Set, no, but you can pull a value from a custom field. Just like with {{incident_title}}, you can put {{custom_field_name}} and it will pull in the values entered into that custom field. Closest we can get based on my understanding of your use case. This may be worth reaching out to…
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Howdy @"egreenstreet" , I'm trying to wrap my head around the use case. A few questions you can answer may help me understand and assist. * Is the notification you're referring to a custom template?* If not, which system generated email are you referring to? * What is the use case to "hide" the other selections in the…
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Howdy @"rgrass" , We've heard this feature idea in the past, but it would still be a Feature Request. There may already be one that you can upvote, but if not, you can create a new one.
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Gotcha! (and sorry for my delayed response) So, what I would do is take that sample and only use the essentials. That's really just to give you an idea. When I'm first testing a POST, I like to start with just the required fields. For an incident, that would be the Name, Priority and Requester. Then I'll start adding to…
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Howdy @"jasonisrael" I'd love to try and help. Can you share your payload here and we'll see what we can find?
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Howdy @"P.J." This is a needed feature and not currently available as part of the Custom Surveys. You can add a Feature Requests, but this is something we do have plans for in the future.
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Howdy @"DB75" LDAP likely won't see a native connection with SWSD anytime soon. As a cloud hosted solution, most of the integration focus will be on connecting to other cloud platforms. On that note, we work seamlessly with Azure(Entra), even in hybrid environments. Also platforms such as Okta or Onelogin. The link shared…
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Howdy @"jeremymayfield" ! Mobile can be tricky to troubleshoot. I think your best bet is to work directly with support on this. (servicedesksupport@solarwinds.com)
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Howdy @"DB75" Should look something like this. You may only need the Read restriction, but I put the Create in, just in case.
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Gotta love an easy win!
