RomainF ✭✭

Hello, Not sure to understand, but if you want to Update another ticket based on field from another you could use API integrated in SW. For exemple we have a new comer forms that automatically create another ticket if the new comer need a 2nd account ( for admin acces), the newly ticket is autofilling field based on…

I didn't change anything regarding the State, somes states put on hold the sla while the other one let it go. My SLA rules only change the Priority of a ticket when it breach ( When "Low" breach, the priority change to Medium)

You have to set the Business Hours first in Setup >Account > Business Hours Then you can set the SLA in Setup > Service Desk > service level management

Hello, You are asking where to set these SLA in Solarwind ?

Hello, I have the same need and i don't think it's possible out of API unfortunately, as far as i know you need to run it from a server to get the data and push it back to SW.

Hello Errorqueen, Thanks for the solution and sorry for the very late answer, i'm currently testing it and i'm pretty sure you pointing me toward the right direction. Globally i think i understand each step, nevetheless i'm stuggling to apply the correct "Year" of "Contract Group" ( which i called " End of life" ) i can't…

Thanks you for your fast and clear explanation, actually it's quite similar as the "Lease Contract". Do you know if that could be automated each time a computer join SW ?

i just did few month ago this kind HR Forms for new comer I had to create a custom field for Site and Job profil familly ( which i guess is quite similare to department). i don't think there is another way to do it :)

Hello Michael, Thanks for you reply. I'm lost, how could i pull a computer by ID if i don't know the computer ID ? All i have is the user...

Aye, support told me to raise the ticket as it was not implemented. seems to be the solution. thanks a lot.