Comments
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I'd like to bump this issue up the list. Having the ability to create a sub-subcategory would be tremendously beneficial for our organization. Perhaps the most beneficial portion of a change like this will be for reporting.
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While using the dynamic form rules will allow a floating field and visually look like a third category the issue is that the field is not a fixed dynamically populated field. This means that for reports they must all be created individually.
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The other scenario where this could be applied is major outage. Other platforms leverage a concept called Major Incident for this purpose. The Parent ticket is 'elevated' and other users who submit incidents for the same issue are then nested underneath it. Ideally the Major Incidents can be reported on separately to…
