Comments
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Hi @VeraAdmin Thanks for reaching out! If you’ve completed the setup but still aren’t receiving notifications when new tickets are created, there may be an issue with the integration configuration or notification settings. Regarding the newer Slack notifications under the profile area, those relate to Service desk app on…
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Thanks again for outlining this in detail @rufus00 — your use case makes complete sense, especially for API and BI-based integrations that rely on updated_at for incremental sync. You’re correct that today, relating or unrelating items does not update the updated_at field or emit a separate audit event, so…
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Thanks a lot for taking the time to write this out and for being so specific about the issues you’re seeing. I completely understand the frustration—core workflows on mobile need to be reliable before anything else, and that’s something we’re actively focusing on. Over the last few releases and into our 2026 roadmap, we’ve…
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Hi @"codyRedmond" Could you please open this as a ticket with our support team?
