Comments
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I'm very new to Tech channels and forums, but reviving a 2 year old post to plug an external course doesn't seem like an appropriate response. I'm trying to learn as much as I can about WHD and this just seems like noise.
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This is over a year old so I'm assuming it was functionally resolved. Are you using PowerShell to do this? We are using an API to update multiple tickets in a programmatic loop but I am looking for ways to make it more efficient.
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I am very pleased to say that by giving our Techs unique Usernames (name_whd) we have eliminated the Tech.setLdapConnection() error from our error logs. Users and Techs did not experience any change in performance or behavior, though it has only been 1 week with this change in place.
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Thank you; I've opened a support ticket. Our OIT (different office) is reluctant to update while we are having these issues since they are relatively new and we don't recall exactly what was changed. (Poor practice - no CAB in place or catalogue of configuration changes.) In reviewing the error log, which I don't fully…
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Thank you for the prompt response. Currently Techs have the same user name as their Client credentials. We will change those and see if that resolves the issue.
