Comments
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Hi Kellytice, you are absolutely right so since HR was asking and I tried and tried but no luck, so opened a ticket with WHD and they said it was a Feature that they need to add and hopefully in the next revision. Thanks Kellytice for your prompt response.
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So if we can just attach the ticket it would be great. Does this make sense? Thanks.
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Here is a sample of the content of the email message, however not every member of the groups is a tech to see the content.
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You know how when you create an new ticket the content of the email message is sent via email. We setup "Request Types" and Action Rules to send email to certain email groups however when the tickets are open, the message only has the following information and not the whole content of a ticket. Please let me know if that…
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Do you know if the ticket can be attached to the email message automatically when a ticket is opened? If that can be done, then we should be good. Thanks!
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So, the whole content of a ticket can't be added to an email message, but only certain information can be added? The user is asking for: Assigned Tech, Subject, Request Details, any attachments, any notes & approved by. Thanks so much for answering in timely manner.
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Yes, still can't figure out how to add the content of the ticket to the email message. Thanks.
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We are using version which was updated last week. Thanks. 2026.1 - Build #2026.1.21384
