PV-Ag ✭✭

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  • Adding additional criteria that I didn't realize was missing. Apparently when you @mention someone using the portal it only sends them that single email. It does not add them to the CC line for future updates on that ticket. This seems to be a flaw in my opinion. It again forces the end users to communicate via email to…
    in Allow requestors to add a CC to existing tickets in the platform Comment by PV-Ag July 23
  • Agreed. This was available on the on-premises version. They need to enable this or make the resolution capable of images, text formatting, etc. We currently post a comment with relevant details because of the limitation in the text box on resolutions.
    in Option to do not send email on resolution to requester Comment by PV-Ag June 29
  • I agree the search feature is not great. A couple more thoughts: 1. Why does it not search based on partial words? For instance, a category is named AppDev and if I search app it returns no results. 2. Please allow filtering on the page based on the column headers. Having to change the view over and over is exhausting. Yes…
    in Improved Incident Search Comment by PV-Ag August 2023
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