PGollmer · Senior Technology Support Analyst · ✭✭✭✭✭

Comments

  • My org has a very similar form with a multi pick for the user to select where they need access then based on the options they select it will show options for a add remove or modify and a user selection if field if they need to copy someone else's access and it just creates tasks to assign access for each system (after…
    in Hide 'No' in Service Catalog Tickets Comment by PGollmer May 26
  • Solutions are more like written documentation, while Runbooks are process-driven and can be tied directly into a ticket or incident. In our org, we use Solutions a few different ways. We’ve used them as canned responses (before response templates existed), as internal step-by-step guides for technicians, and as a public…
    in Difference between Runbooks and Solutions? Comment by PGollmer April 6
  • I have seen this happen in my environment when I have a workflow that has no tasks - so I've just made sure that if I put a workflow in that I also have a task.
    in Custom Automated Process is Resolving Catalog Tickets Comment by PGollmer February 25
  • From the Platform view they need to click in the upper right hand corner where their photo or initials are and select "Profile" from there they can select the "Settings" tab and right on the bottom is a out of office option. They can set the start date and end date as well as where to send tickets - I believe it will only…
    in Out of Office Alerts Comment by PGollmer January 12
  • You should be able to accomplish this with an automation rule. Trigger = Object created Scope = Incident / Service Request Conditions Field = Requestor Element = User Value = any of your VIPs Actions Add tag VIP Update Record Field = Priority Value = Critical Send Notification (Either Ad-hoc email or email template to your…
    in VIP Tag Comment by PGollmer November 2025
  • A way you could accomplish this to have all your voicemails set up to email support@accountname .samanage.com this would create a Ticket for it with any content that your phone service sends when configured to do forward voicemails to email this just wouldn't auto set the requestor.
    in Voicemail to Ticket Creation Comment by PGollmer November 2025
  • Does it need to be a signature or is just a check box for the user acceptable in your environment? In my org we utilize a task assigned to the user for them to confirm receipt and return of their assets. 
    in Allow end users to digitally sign for assets Comment by PGollmer July 2025
  • is anyone else having issues with tagging users showing as a white drop down with white text? 
    in June 22 Labs Release for SolarWinds®︎ Service Desk: Dark Mode Comment by PGollmer June 2025
Avatar