MarieB

Hi splash-- I'm going to move this thread to the kiwi forum because more of the community will see it there. M

HI Marco-- Do you have a SW sales rep you have been working with? If you don't hear from the community, they should be able to help as well. M

Hi James-- I've investigated this and can't find the answer so I'm going to mark this one for development. If they don't get back to you or you don't hear from the community, post here again. M

Hi KGS-- I'm confused--did you find the solution you were looking for? Please clarify so I can help you get your answer if necessary. M

Bonjour JM2010- êtes-vous en cours d'exécution Orion NPM 10,0 Service Pack 1? Je pense que ce sera régler votre problème. M

Hey Steve-- I'll mark this for the PM to view as a feature request. Question: were you attaching graphics b/c they did not come through. See this tip for information on importing graphics into thwack. Thnks, M

Hi Simone-- Can you point out where in the documentation you saw the compliance info so I can route it to the right InfoDev person? Thx, M

Hi tbackus-- If you don't get a quick enough response from the community, open a support ticket. When you open a support ticket, could you: --Reference this thread to Support. --Post back here with a case number. --Post any solutions you get from Support. Many thx, M

Hey Don-- Is this affecting performance? If it isn't and you can wait, I'd see what the community has to say about it. If it is, go ahead and open a support ticket. M

Hi--I'll make sure the product manager sees this. If the problem persists, open a support ticket here. In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your Orion diagnostics, but you will receive an email back that allows…

Jon-- Are you trying to examine the individual packets to determine what kind of information it is? If this is the case, then, no, NTA does not provide this information. You can, however, view domains in NTA. Is this what you are asking for? M

Hi Tom-- Forgot to ask--what version of NCM are you running? M

Hi Steve-- I don't know if this is something we do currently and based on the fact that the community hasn't chimed in, I'm led to believe we don't. So I'm going to mark this for the PM to review and see if it needs to be added to the feature list. M

Hi Dr. Who-- I'll do some research on this and get back to you. M

Thx for the update klc2009. M

HI Donald-- Marked for the PM. M

Hi Jerry-- Can you be more specific and post your exact problem? Thanks, M

Hi Nakoz-- I've marked this for the PM to review. At this point, you may also want to open a support ticket at: http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not…

Hey John-- Sounds like a job for our Network Atlas product. Take a look at the documentation here. Chapter 3 of it shows ways to create a basic map. Take a look and let me know if it helps you. M

Hey Daniele-- See this tip for locating the upgrade instructions. It will give you directions and the most optimal way to upgrade. M

Hi Scott-- I'll ping the PM to see if what he says re: if it's a bug. Stand by for an answer. M

Hi Larry-- I found this post on monitoring ASA devices. It does not specifically discuss the 5540 and I don't see that on my list of supported devices either, but it will hopefully be of some help. Let me know, M

Thanks Network_Guru for the feedback. It's been marked for the PM. M

Hey Donald-- Marked for the PM to review. Thanks for the feedback. M

Hi Jon-- I did some research and found the attached info in an older support log. Let me know if it helps you. If not, I'll do some more digging. M

Hi rmmagow- Trimming your database is a sensitive issue b/c it can result in data loss that you don't want. I recommend contacting support so they can walk you through it. To do so, open a support ticket here. http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket In order to receive technical…

Hi GonzoUK-- To change the setting for a specific node: 1. Click Manage Nodes. 2. Select the node. 3. Click Edit Properties. 4. Look Under Polling>Collect Statistics Every. 5. Change as necessary. To change the setting globally: Click Admin>Polling Settings>Polling Statistics Intervals>Default Node Statistics Poll…

aohlemacher-- Marked for PM to review. Thanks for the feedback. M

rmm- I searched on J2EE and found this thread. Take a look and see if it helps. M

Hi justty-- The avgresponsetime comes from the Node's table. I heard a tip from development that you might want to try redoing your alert to have two simple top-level conditions. Hope this helps, M