MarieB

HI Sal-- Would you mind posting your direction and any solutions you find for the benefit of the community? Many thanks, M

KM-- I'll mark for PM. M

Hi Byron-- You likely know this so apologies for the repeat. When you open a support ticket, could you: --Reference this thread to Support. --Post back here with a case number. --Post any solutions you get from Support. Many thx, M

Hi bkrull-- You got me on this one. I'll do some research around here and see what I can find but you probably want to open a support ticket. Post your resolution here, if you don't mind. Thx, M

Hi Robert-- I checked the support logs and found something you can try: -------------- You might have a failed wizard in the background. Go into task manager and check the processes running (ConfigurationWizard.exe). If the wizard is there, end the process. If you have not tried, a restart of the server might resolve this…

Gareth-- If you don't hear back from the community soon, open a support ticket. When you open a support ticket, could you: --Reference this thread to Support. --Post back here with a case number. --Post any solutions you get from Support. Many thx, M

Hi tech75-- I've emailed you offline as well but I want to post an update here. Since you are evaluating the product, I'm asked our sales team to answer your question. So you should be hearing from them soon. Please post again or email me directly if you don't. Thx, M

I will second DirtySouth's response--we definitely recommend that you run SQL on a seperate box. For more information, please see the NPM Requirements section of the Orion NPM Administrator Guide. Use the arrow keys to scroll through the document. M

Hi Charly-- I'll let support know about this. M

Larry, what version of NPM are you using? If you don't get an answer quickly, try support. I'll route this to the PM so they can chime in as well. M

Hi B patturaj-- The only options for Orion are SQL--which is not free--and SQL Express and if you run SQL Express with NTA, we do not recommend it as a long-term solution as it will only support approximately two interfaces for a limited period of time. It's usually for evaluation purposes only. Do you currently own both…

Hi Mike-- We have escalated you issue in support and they should be contacting you. Also, as an FYI, NTA development is working to resolve the report issue in the next release. HTH, M

troiken-- Looks like PM already commented on it. M

Hi Sonic-- I want to get clarification on what you want to do. Are you trying to add an OID/s to the Solarwinds MIB? If so, our MIB is updated frequently. You can add your OID/s to this thread. Are you trying to poll something and cannot? Are you familiar with our Universal Device Poller described in Chapter 16 of the…

Hi rlawsha-- Thanks for posting the answer. M

Hello Everyone-- EEK! Lots of posts on this. Just want to let you all know that I've contacted the Product Managers about your concerns and I know they'll get back to you asapy to get this addressed. Thanks for your patience. Marie

Hey Questionario-- I checked with development and here's what they said: "The account the syslog and trap service are running under does not have any relation to NCM database. Connection to NCM database is always performed using db credentials specified in NCM Config Wizard. This apply to all NCM functionality." HTH, M

Hi Roger-- I've marked for PM to review. M

Hi deej-- Try this IPmonitor support page for more info. M

malichite-- That's very odd. I'm going to research this and get back to you. M

Disturbedguy-- When you open a support ticket, would you: --Reference this thread to Support. --Post back here with a case number. --Post any solutions you get from Support. Many thx, M

Hi Sumfknguy-- For further support, check out the Support page on thwack. It contains many Orion NPM tutorials as well as a complete list of documentation for most of Solarwind's product line. M

NP--I moved it to the Free Tools forum. M

Btrotter and Bill-- Thanks to you both for posting the solution to this problem for the community. I may just be turning your answer into the tip of the week. Thanks again, M

Hi Ciag-- I'll mark this for the PM to review. M

Hi Willc-- I'll mark this for the PM to review as well. M

Hi Steven-- SW has an old IPMonitor support site that can answer alot of your questions. Here's one for memory swap mibs, which you might find helpful. Many thanks to Mark Wiggans for his help on this! M

Hi Jason-- I'll let Customer Service know about this as they handle licensing issues and they will contact you. You are still able to use the products with no problems, right? If that changes, open a support ticket. M

Joseph-- Go ahead and open a support ticket. Be sure to run diagnostics first to expedite the process. Here's how, if you don't already know:1. Click Start>SolarWinds Orion>Documentation and Support>Orion Diagnostics.2. Click Start. 3. Name the file in the Save As window. The Diagnostics program runs.4. Open a support…

Hi Larry-- Based on Brandon's earlier post, it looks like this is on his list for enhancements. But I'll make sure it's marked for him, too. M