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  • Has the configuration for this been added? We are testing Serv-U to replace our current system and we too integrate Duo MFA for our logins and users have about 2 seconds to hit the accept on push. 
    in FEATURE REQUEST - LDAP Timeout Configuration for MFA Comment by Legusol June 2023
  • First off, I know this was over 4 years ago but I happened to come across this question looking for an answer. We discovered today that this was happening on our system as well (running WHD version 12.7.4) creating very large whd.log files which were about 0.5 GB a day. I actually decided to dig into our SQL database and I…
    in Problem with Surveys sending out to Inactive users Comment by Legusol March 2021
  • Ticket opened (1103048). I let you know what I find out.
    in Windows Powershell Monitor not Display Correct Status Comment by Legusol January 2017
  • I am not really sure what changed except restarting our SQL DB the night before, but it appears that tickets are being assigned correctly now using the Action Rules. Yesterday I came in and discovered that tickets were being assigned to users outside working hours instead of assigning them to the Group Manager for…
    in No scheduled techs with round robin Comment by Legusol July 2018
  • This is what I have currently. The issue is that after hours when techs are outside of their working hours (Work Schedule specified at the tech level) then all tickets opened when techs are not working get assigned to the Group Manager. Ideally, if a ticket is open an a tech(s) is schedule to work, then the ticket will be…
    in No scheduled techs with round robin Comment by Legusol July 2018
  • Hello, Thanks for your reply. I tried this last night and even though I have the Action on the rule set to Assign To > Tech Group > group name > Level 1 with an Assignment Algorithm of Round Robin and Ignore Vacation and Availability Settings checked it is assigning all tickets to the first person listed in the tech group.…
    in No scheduled techs with round robin Comment by Legusol July 2018
  • We figured out the issue by accident! These laptops have Ultra HD 4K (14" IPS 3840 x 2160) monitors. By default these laptops have a resolution set with 3840x2160 however the Scale and Layout percentage under "Display Settings" for "Change the size of text, apps, and other items" it by default set to 300%. On these laptops…
    in DMRC Centralized Server Client is Crashing on new Win 10 Laptops Comment by Legusol March 2020
  • So I discovered something strange a temp work around. I had another NetApp array that I was running this same script on and it was working without issue. When I compared the two I determined that the difference was the "Status Roll-up". On the array that was working I have this set to "Show best status" and as mentioned in…
    in Windows Powershell Monitor not Display Correct Status Comment by Legusol January 2017
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