Comments
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I had a similar idea, it appears system variables can be include in a TASK Subject Line, but are not supported in the Body of a Task.
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Overall, Tasks needs more capabilities in the system. * Ability to create automation rules for Tasks including "Notification Automations" to Task Users assigned to Tasks * Notes Field for Tasks (even just adding this would be a HUGE improvement)* Adding custom fields to Tasks like: Shipping Number. Having the ability to…
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We also resolved this with Automation Rules Configure Service Desk Settings to Close Resolved incidents after 7 days * Resolve inactive incidents = NONE * Reopen Resolved Incidents = OFF Created Automation Rules 6 Notification Automation rules where every day or two the user receives an email alert to update the incident *…
