Karlo.Zatylny

Hi, Also, you can check out my post here. Many customer's see this for different reasons. Many times it is the device reporting bad numbers to us. Try out step 3 from my post while the bandwidth is high to see if you get a correct calculation. Thanks

Hi, We have done some analysis about this vulnerability and since this control is no longer required by Orion NPM 9.5, you can unregister this component with "regsvr32 /u c1sizerppg.dll" and then remove clsizerppg.dll from Program Files/Common Files/Solarwinds. Please let us know if this works for you. Thanks

Hi Jeremy, We have seen this issue at a few customers. Do you have a lot of wireless and/or EnergyWise capable devices? The Job Engine does the work of polling the wireless, energywise, VMware, and APM (which you don't have). Some questions for you that will help us debug your issue: Are you seeing a lot of SNMP traffic…

Hi, One way to do this would be to click "Edit" on your resource and edit the filter for that control to be something like: InterfaceID NOT IN (112, 43, 110) Where you list the specific InterfaceIDs that you don't want to see in the list. Let me know if this works. Thanks

Hi, This should be polling on every statistic polling interval. We have a bug fix in SP1 that fixes this stopping of the polling when a device gets restarted. To restart the polling, go to web node management, select the node. From the More Actions menu, select the Rediscover option. Wait for that to complete and then…

Hi, Unfortunately, a variety of issues can cause this error, so while someone else's fix might be the same as yours, it is not guaranteed. The best route is to open a support ticket so we can look at your exact error and provide you a change. If you want to find the error yourself you can look for the AllInterfaces.aspx in…

Hi, You can execute this SQL query from SolarWinds Database Manager: sp_spaceused N'SysLog' This gives you a bunch of information about the rows and sizes. More information about this procedure and its output can be found here: http://msdn.microsoft.com/en-us/library/aa260286(SQL.80).aspx Thanks

This is a potential bug. I would call support with this issue so that we can get it resolved by sending it through our bug tracking and fixing process. Please reference this Thwack post when you call in. Thanks

Hi Patrick, Unfortunately, that range is set in the code and is not configurable. The range of the signal is given between -100 and 0 and we break that up into chunks and assign one of the icons to that range. Apparently your device is sending back what we are interpretting as a moderate signal as a high signal. What…

Hi, We are looking into the job engine spin. It should eventually calm down, but that is dependant on the number of nodes you have. We apologize for any inconvenience. The wireless devices disappearing are related to the spin issue. Thanks

Hi, This sounds like our known issue of using the old CpuIdle OID for net-snmp: 1.3.6.1.4.1.2021.11.11.0 We are switching to use the new OID ssCpuRawIdle: 1.3.6.1.4.1.2021.11.53.0 For each of these OIDs we will take 100 - OID.Value for your CPU utilization. If people on this thread could verify that the number we are…

Each VM has a Virtual Machine Details on its Node Details page. This control shows CPU usage on the ESX server due to this VM, is this not sufficient, or what additional information are you looking for? Thanks

You could do a Custom SWQL report with a query like this: SELECT sn.DisplayName AS SrcDisplayName, t.SrcInterfaceID, t.DestInterfaceID, dn.DisplayName AS DestDisplayName, t.LayerType FROM Orion.TopologyConnections t JOIN Orion.Nodes sn on sn.NodeID = t.SrcNodeID JOIN Orion.Nodes dn on dn.NodeID = t.DestNodeID WHERE…

OK, I need to retract my bug statement earlier. This behavior is by design, in fact, albeit slightly confusing. The setting you mention is considered to be the default setting for all users. If a user has never before gone to the Syslog page, this is the value that they will see. However, each user gets a personalized…

Please see my response below. Thanks

Hi, This is a setting that is, unfortunately, still in the registry. If you are willing to take the risk, you can edit this setting on your additional web server. First look at the setting on your primary server, located in the registry at: HKLM\SOFTWARE\[Wow6432Node\]SolarWinds.net\Syslog Viewer\Settings\Display Fields…

What types of servers are these? Windows? This should be fixed in 9.1. If not, then let us know what types of Nodes are showing this and we can address this issue for you. Thanks

We are working on some performance changes in the next version. Until then... Try changing: C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\Plugins\SolarWinds.Data.Providers.Orion.Containers.v3.dll.config <add key="MaxThreadPoolWorkerThreads" value ="10"/> That is probably 100 by default. Restart the…

We had a bug with the dynamic ip addresses that was fixed in 9.5. Have you upgraded to 9.5 SP2? Thanks

Hi, The SQL macro is expecting just one return value. It will take the first value from the first row returned if more than one row or column is specified. Is this the behavior you are seeing? You could repeat the SQL macro for each scalar item you are wanting to get in the message. Please let me know if this works for…

Yes. This is a known bug that we are addressing in 9.1 SP2. <joke tags>Why? Are you not happy that we are letting your server get this sort of performance? :o)</joke tags> Thanks

Hi, The simple explanation is that we check if the latest polled value is less than the previous. Depending on your Counter Rollover setting: Method 1: if it is we check if the device has rebooted and reset it's counters to 0, in which case we use 0 as the last value. Otherwise, if it is due to rollover, we take the…

Hi, I have duplicated this and will log it in our bug tracking system. Please open a support ticket and reference this thwack thread if you would like track this issue with support. Thanks

There was a similar question posted here: You can create an AND condition and key off of both your specific Trap OID and the value of the OID within the Trap Details. Please let me know if there is any further clarification I can give. Thanks

Oh, and another thing to check is the new NPM Topology Resource in 10.0 SP1 or downloadable from here: Placing this on a summary page will pull all the data from the TopologyData page (which can be a lot). Note that the topology resources in SP1 have a lot of improvements on top of the ones in the content exchange area.

Hi Jon, A couple of things you can check. First off, you should be getting data in your DiscoveryEdges table for each discovery you run. This should in turn populate your TopologyData table with links noted between your managed nodes and interfaces. From this table, the Discovered Links report grabs all the entries where…

Hi, We are looking at ways to best serve our customers who are using OPC devices. I have had some conversations with customers who are using Kepware products to bridge the OPC and SNMP worlds. Some of them are having success with this set up but SolarWinds is not partnering with any companies at this point nor do we have…

Hi, Your syslog source is sending an invalid syslog packet (per the RFC). In this case, the packet is too small to be valid. You can enable a setting in Orion to have the syslog service "fix" these invalid packets. Executing this SQL on your database should fix this issue and will enforce the RFC on all packets through the…

Hi, The 100.0% at the bottom of the chart is in reference to the 90th Percentile line. The "Average CPULoad" is simply a title of the data. We put in this title for charts that have multiple lines. So the average is not 100.0%, but the 90th Percentile line for the "Average CPULoad" data is at 100.0%. Does that make sense?…

Our interface traffic calculations are prone to slight errors depending for a couple of reasons. The way we calculate is to get the octet count at each polling interval and finding the delta of both the octet counts and time between polls (accurate to the amount of time between the polling of that specific OID from that…