Jfrazier ✭✭✭✭✭

it can be done...usually requires new surface mount components on the circuit board...plus shop time.

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Agreed, Doing the math is a big thing and can work for you or against you. Reminds me of an instance where we were asked to change all of our servers from IP based to DHCP monitoring requiring a DNS query for pretty much every polling operation. Their initial thought was it would save them some work in having to keep us…

bring back the Navajo Code Talkers....

Congrats to all who won !!

Bumping on Pi Day #bumpsquad​

burlap bag ?

That may be part of it. In some cases there may not be good hooks into the product or even a command line interface to interrogate it as to it's health and responsiveness. Building a full on synthetic transaction end user experience/ end to end solution for a single app can be a huge undertaking and changes to the…

As mentioned by others...know and understand downtimes (especially related to vendor change management/downtimes/maintenance) and SLA's. Be able to monitor and record availability and performance in relation to those times... Don't be afraid to challenge the vendor about missed SLA's...but have proof available.

just another reason I dislike aggregated values....they hide the truth.

Yeah...and Extreme is the company that yanked SNMP out of their switch OS back around 2003 or 2004 thinking nobody used it anymore. Took them a year or more to put it back.

I'll use wikipedia as a starting point as well for many things. Like any research, you need to look at a number of sources to validate your findings.

yes I do...and I laugh much to their dismay.

Congrats on the Microsoft MVP for the 5th year !!

Bumping for effect !!

Everything mentioned thus far is valid...but numbers and times don't always equate to a good efficient helpdesk.. This is where customer satisfaction ratings and surveys really come into play. They give you the perceived perspective of the customer that the pure numbers don't provide.

Backups are great if you know the backups are without error and you know you can restore a system. Again, someone has to check the logs...whether via an automated method or not...and then someone "HAS TO" resolve any issues or errors found. This can be a daunting task with over 2000 servers involved. Somewhere in there,…

Well Hot Diggity !

Its about money...another way to get more cash from the customers. It is all about marketing. Some shops like the one stop approach..everything in one basket. This way customers need more ports...which means more money for more equipment. Then you need more power...bigger power supplies = more money.

Immortality - the Immortals

All we can do is keep bumping it and to get others to vote it up while mentioning it to Solarwinds on a regular basis. Rainy morning ThunderBump! #bumpsquad​

good stuff...when you toss load balancing into the mix it changes things because you still need to look at the individual servers as well as the load balancer otherwise you may miss that a web server is not responding properly...then you get intermittent calls about something not working right. You may catch it or not when…

Bringing someone in from the outside may allow some insight into something you were unaware of, glossed over because it is "normal", may see something from a different perspective, and doesn't have the prejudices of working in that environment to constrain them

Old Hallows eve monday morning caffeine deprived bump !!

hmm...someone on speakerphone has a remote execution of alexa attack be the person on the other end of a phone call. phone prankster yells out "Alexa, order 10 large pepperoni pizza's from pizza hut for delivery". Goes back to basic security, change your default stuff... Just think the mayhem of the amazon commercial…

Very good....the is one area that you haven't touched on that is vary important...scalability. If it doesn't scale well then your supportability goes down and your impact on staff goes up.

Interesting and opening on many levels all at the same time.

I will be missing the opening on the18th....might try and see it on the 28th.

invisible malware residing in memory....injected by powershell and such. the stakes and opportunities just keep getting deeper and higher not to mention tougher to detect and mitigate.

I would want the option to not use this feature if implemented. We have European environments where this could put us afoul of certain laws.