JJasiunas

We had this same issue a few months ago and went through the "normal" troubleshooting steps. It was finally resolved by making a few adjustments to the Component Services settings. As Mark pointed out, the best option would be to open a support ticket so they can collect all relevant data and determine the correct action…

I would like to see better support for Ruckus and BelAir access points. It would also be nice to see Ruckus ZoneDirector support. As for the 802.11 MIB support, this is spotty. Some of our BelAir APs respond correctly to this while others don't. Even though they all have the same hardware and firmware versions.

We also have our Orion website set up this way. The main site is configured as https and we have a second http site that redirects to the https site. Our configuration hasn't broken through multiple upgrades, but I can see how this could possibly happen. The biggest thing we have is that we need to manually restart the…

Make sure the account you're logged in to has Allow "Account to Customize Views" set to Yes.

We use Ruckus WiFi access points. To display the channel assignments for all SSIDs, we use GET TABLE with OID 1.3.6.1.4.1.25053.1.1.6.1.1.1.1.1.9 If we just wanted to poll the channel assignment for the SSID with a row ID of 5 in the table, we would use GET with OID 1.3.6.1.4.1.25053.1.1.6.1.1.1.1.1.9.5 In other words,…

Thanks Denny! We're getting ready to upgrade our one system from SL500 to SL2000, so I can wait a few weeks for that fix. Look forward to it.

We provide customer portals via NPM and also brought up this subject with Solarwinds over a year ago. The permissions system still has a long way to come before it can really be considered useful for external access.

Yes. Our alerts are working fine. We're just seeing this error in our logs every time an alert fires on a node that does not have an entry for the AlertEmail property.

I don't use custom pages. I do have a "links" page to our customer portals. This is a basic Summary View page with just a Custom HTML resource on it. Within the resource, I have links to the portal pages similar to the following: <a href="">thwack.solarwinds.com/.../SummaryView.aspx target="_blank">View Customer 1…

Ruckus APs do have SNMP capabilities. We have been deploying 2942s for the past couple years and are now also deploying 2741s/7942s. Our deployments are typically as thick APs with SNMP monitoring via custom pollers in Orion. According to the 7962 data sheet (http://www.ruckuswireless.com/pdf/ds-zoneflex-7962.pdf): "The…

I think you want to set up your alert as: Trigger Alert when all of the following apply Node Status is equal to Down Trigger Alert when any of the following apply IP Address is equal to (IP address of server) IP Address is equal to (IP address of server) IP Address is equal to (IP address of server)

You can either create a custom resource and add it to your node details (or any other page) as such, or add a "Custom HTML" resource, and include your script via an iframe. We use the iframe method to include several custom scripts and it works quite well.

The OIDs don't need to be added to Orion's database for you to be able to monitor them. That just makes it easier to set up your pollers. It's more likely the SNMP daemon on the server doesn't understand the OIDs, so it isn't returning a value.

I don't have auto-ticketing in place, but it sounds like you're more than halfway to having a complete open / close system. You could create a custom property for storing the ticket number returned from your Remedy system. This could be inserted directly into the database via your script. (Your script would also need the…

1.3.6.1.4.1.25053.3.4.2 Ruckus 2942 WiFi Access Point

Updated BelAir MIBs attached.

If you're using a custom html resource, you probably are embedding the url inside anchor tags <a href="">? If so, you can force a new window with the following: <a href="">myORIONserver/.../NodeDetails.aspx target="_blank">